Registration Coordinator

About the role

The Registration Coordinator serves as the first point of contact for patients, providers, and payers and is responsible for delivering exceptional customer service while supporting patient access, scheduling, registration, insurance verification, revenue cycle operations, and coordinated care services. This position functions as an integral member of the care team by facilitating communication among patients, providers, clinical staff, referral partners, and insurance carriers to ensure accurate, efficient, and patient-centered care.

Responsibilities

• Schedule appointments with patients
• Handle incoming patient and provider calls
• Coordinate the check-out process
• Ensure the accuracy of coordinated care
• Facilitate dissemination of information to the care team
• Serve as a liaison between providers, patients, and third-party payers
• Perform patient registration and insurance verification
• Determine patient liability and collect co-payments and outstanding balances
• Handle medical, dental, and specialty-service coding, billing, and claims processing
• Manage appeals
• Perform cash handling duties
• Develop treatment plans and payment arrangements
• Maintain medical records
• Coordinate referrals and specialty services
• Exercise sound judgment when triaging patient inquiries and directing patients to the appropriate level of care or service

Requirements

• High School diploma or GED
• 0 years of relevant experience required
• 0-2 years of relevant experience preferred

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.