Registrar - Patient Registration HSD - PT - Weekend

About the role

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area.
• Complete financial discussions including providing patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Absorb and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Escort patients to treatment area.
• Complete various clerical and office duties as required based on service area.
• Correct system registration level edits in a timely manner.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

Qualifications

• A High School Diploma / GED is required.
• One year of experience in customer service.
• Experience in a healthcare setting is preferred.
• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines is preferred.
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions is preferred.
• Able to learn and understand basic medical terminology used in the department is preferred.

Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Able to learn and understand basic medical terminology used in the department.

Benefits

Not specified.

Pay

Not specified.

Schedule

Weekend Only (United States of America)