Registrar - Patient Registration HSD - FT - Day

About the role

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area.
• Complete financial discussions including providing patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Assist patients in completing state required documentation and database entry based on service area.
• Answer department phone, answer questions or transfer caller to appropriate area as needed.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Escort patients to treatment area.
• Complete various clerical and office duties as required based on service area.
• Correct system registration level edits in a timely manner.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co‑workers and volunteers.
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Requirements

• High School Diploma / GED Required

Qualifications

• 1 year Experience in customer service (Required)
• Experience in a healthcare setting (Preferred)

Skills

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines (Preferred proficiency)
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions (Preferred proficiency)
• Able to learn and understand basic medical terminology used in the department (Preferred proficiency)

Schedule

Full time, First Shift (Days - Less than 12 hours per shift), 40 hours per week.