Registered Nurse (RN) Clinical Manager - Homecare

Agency: Beaumont Home Health and Hospice

About the role

The Clinical Manager provides oversight of all personnel and patient care services, ensuring compliance, quality, and safe delivery of home health services. This role includes backup responsibilities for the Administrator/DON as needed and requires previous home health and supervisory experience.

Schedule

Monday - Friday, 8:15am - 5:00pm with weekend and holiday rotation.

Pay

$15,000 sign-on bonus.

Responsibilities

• Ensure quality and safe delivery of home health services.
• Collaborate with intake, providing daily direction and managing referral volume based on staffing availability.
• Oversee liaison workflow to ensure timeliness and identify education needs for field and liaisons.
• Ensure Start of Care compliance and focus on Outcome Monitors.
• Implement quality improvement programs in the field.
• Participate in all liaison/administrative on-call rotation and patient staffing as needed.
• Manage on-call calendar for internal and field staff.
• Manage PTO, call-offs, and daily/weekly productivity reviews to ensure proper staffing coverage.
• Complete field visits as needed.
• Participate in managing cost of goods, including monitoring supply costs, overtime, staffing, bonuses, and visits per episode.
• Collaborate with the billing department to address authorization pro bono requests and ensure patient contact regarding authorization exceptions.
• Perform new and ongoing liaison training as defined by the Administrator.
• Manage staffing budget, including overtime and bonus oversight, reporting exceptions, and payroll entry of field staff bonuses.
• Provide Administrator/DON with objective data related to internal and field employee performance evaluations.
• Maintain positive working relationships with referral sources, including physicians, hospitals, skilled facilities, assisted livings, and families.
• Assist with monthly Case Manager, Nurse, and Therapy meetings.
• Review clinical documentation in accordance with agency protocol and Medicare/Federal guidelines.
• Process complaint workflow, reporting staffing trends, neglect, abuse, or theft to Administrator for resolution and follow-up.
• Complete field clinician check-in reviews timely.
• Maintain an active RN or PT license in the state of employment.
• Participate in in-service program development.
• Consistently demonstrate core values and maintain a professional appearance as a company representative.
• Understand, implement, and practice policies and procedures for agency operation.
• Act as back-up Administrator, as needed.
• Arrive at assigned location on scheduled workdays and work designated hours and on-call as needed.
• Utilize computer and phone continually to maintain contact with field staff, physicians, referral sources, internal staff, and other departments.
• Knowledge of ASHN billing, authorization, intake, clinical review, and workflow processes.
• Complete and submit all required documentation within specified company requirements.
• Perform other duties as assigned.

Management Responsibilities

• Responsible for the day-to-day management of field staff.
• Interviewing, hiring, training, and termination of department personnel.
• Provide consistent coaching and challenge opportunities to direct reports.
• Supervise direct reports with clear expectations.
• Complete yearly evaluations accurately and timely.
• Perform coaching, counseling, and discipline as needed.
• Work with direct reports to ensure employee satisfaction and resolution of issues and concerns.
• Timecard management.

Requirements

• Current RN or PT license in the state of employment; RN is strongly preferred.
• Minimum of three (3) years of experience as an RN or PT in an acute care setting.
• Previous home health and supervisory experience.
• Valid driver’s license and auto insurance.
• Knowledgeable with nursing/therapy best practices and the scope of practice for licensed personnel as outlined by the state.
• Dexterity and vision to complete documentation on a computer.

Skills

• Strong critical thinking and problem-solving skills for clinical needs.
• Ability to create positive impressions and communicate with a variety of people.
• Exemplary communication skills and customer focus.
• Ability to remain calm, patient, and accommodating.
• Compassionate and caring while working with patients.
• Conflict management skills.
• Ability to make appropriate nursing judgments.
• Detail-oriented and observant.
• Ability to resolve tough decision-making situations and provide direction to staff.
• Ability to prioritize and be timely.
• Ability to clinically triage department needs to meet team goals.
• Ability to take advantage of available resources to complete work effectively and efficiently.
• Applies fact-based knowledge of technical skills and business understanding.
• Ability to follow directions and work as a team member.