Registered Nurse (RN Clinical Manager - Homecare

Key Responsibilities

• Ensure quality and safe delivery of home health services
• Collaborates with intake, providing daily direction, managing referral volume based on staffing availability
• Oversee liaison workflow to ensure timeliness of completion and identify education needs for field & liaisons
• Ensure Start of Care compliance
• Focus on Outcome
• Monitor as assigned
• Implement quality improvement programs in the field
• Participate in all liaison/administrative on-call rotation, and patient staffing as needed to manage after hour’s team, staffing needs and patient related issues
• Manage on call calendar for internal & field staff
• Manage PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally
• Complete field visits as needed
• Participate in managing cost of goods, working with monitoring supply costs, overtime, staffing, bonuses and visits per episode
• Collaborate with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions
• Provide Administrator/DON with objective data related to internal and field employee performance evaluations
• Maintain positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families
• Absorb and process complaint workflow, reporting staffing trends, neglect, abuse or theft to Administrator for resolution & follow up
• Completes field clinician check-ins, reviews timely

Qualifications

• Minimum of Three (3) years of experience as an RN or PT in an acute care setting
• Strong critical thinking skills with the ability to problem solve clinical needs
• Exemplary communication skills and customer focus
• Ability to remain calm, have patience and be accommodating
• Caregiving and compassionate while working with patients
• Knowledgeable on nursing best practices
• Ability to make appropriate nursing judgments
• Ability to identify a situation and handle it with the best possible solution
• Detail-oriented and observant
• Ability to resolve tough decision-making situations, providing direction to internal & field staff
• Ability to prioritize and be timely
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
• Applies fact-based knowledge of technical skills and business understanding
• Follows directions and works as a team member

Management Responsibilities

• Interviews, hires, trains and terminates department personnel
• Provides consistent coaching and challenges and opportunities to direct reports
• Supervises direct reports with consistency and clarity of expectations
• Completes yearly evaluations in an accurate and timely manner
• Performs coaching, counseling and discipline as needed
• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns
• Manages timecard management

Education and Credentials

• Current RN or PT license in the state of employment; RN is strongly preferred