Regional Workplace Operations Manager

The Employee Experience team at Airbnb exists to help the company thrive. The Regional Workplace Operations Manager plays a crucial role in creating a welcoming and productive office environment.

About the role

This role is at the intersection of workplace experience, events, and gathering & culture. The Regional Workplace Operations Manager oversees the daily office experience, supports local gathering and engagement efforts, and ensures seamless execution of hospitality, food, facilities, and events.

Responsibilities

• Maintain a visible, approachable, and highly responsive presence within the office community.
• Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.
• Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.
• Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.
• Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.
• Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.
• Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.
• Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.
• Provide operational oversight and direction to on-site vendors and service partners.
• Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality.
• Own escalation management and drive resolution.
• Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations.
• Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.
• Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.
• Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.
• Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits, and strategic gatherings.
• Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.
• Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.
• Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners, and other key stakeholders.
• Partner with leaders to support meaningful moments of connection within the office and across teams.

Requirements

• 6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields.
• Experience owning and executing programs, events, or operational experiences end-to-end.
• A strong hospitality mindset with a passion for creating thoughtful and high-quality experiences.
• Experience managing vendors, operational partners, or service delivery teams.
• Strong stakeholder management and relationship-building skills across diverse teams and leadership levels.
• Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously.
• Organizational and operational execution skills with attention to detail.
• Excellent written and verbal communication skills.
• Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred.
• Passion for Airbnb’s mission, culture, and values.

Qualifications

• Full-time position based in the Seattle office, with flexibility for occasional evenings or weekends in support of events and gatherings.
• Commitment to Airbnb’s commitment to inclusion and belonging.
• Reasonable accommodation available for candidates with disabilities.

Benefits

• Base pay range: $132,000—$155,000 USD.
• Eligible for bonus, equity, benefits, and Employee Travel Credits.