Regional Area Manager
Position Summary
Reporting to the General Manager, Field Operations, you will drive customer satisfaction through the ownership of the daily execution for designated branches, including order deliveries, technician services, warehousing/outside yard operations and customer service.
Key Responsibilities and Essential Job Functions
Own execution and adherence to standards for all branch processes.
Lead, motivate, and hold accountable a team of front-line drivers, yard associates, and service technicians to achieve safety, service, productivity, and performance objectives.
Responsible for management of location(s), P&L focusing on EBITDA, cost management, labor and overtime.
Uphold frontline employee safety through the regulation of safety policy compliance, behaviors, and the identification and execution of improvement opportunities.
Conduct monthly safety meetings with entire team.
Perform accident investigations, working with the Safety team in building pro-active safety measures.
Foster and maintain a culture of safety, accountability, teamwork, and exceptional customer service.
Direct all aspects of facility management, including maintenance, appearance, and safety compliance, to ensure operational readiness and a positive customer and employee experience.
Work with Customer Experience and Sales Departments to address and resolve customer issues.
Collaborate with all corporate departments as needed and perform other duties as assigned by management.
Desired Skills And Experience
8+ years in Operations, Customer Service, or Logistics roles.
Facilities management experience is a plus.
Proven experience leading and managing large teams of service, operations, or logistics employees.
Bachelor's Degree strongly preferred or equivalent education/experience.
Demonstrated success in a number of diverse customer service and operations roles.
Extensive experience managing safe, efficient and effective operational delivery processes.
Ability to weigh trade-offs to arrive at a solution that is acceptable for both the customer & Paraco.
Experience providing a consistently high level of customer service.
Excellent written, verbal communication and interpersonal skills.
Experience managing and anticipating change and challenges.
"Team player" with demonstrated track record of collaboration with others to solve difficult problems and drive business improvement.
Supervisory Management - In addition to managing all drivers, techs, and yard associates, also manages an Operations Supervisor.