Regional Vice President, Commercial Lines

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives, and inclusive corporate culture.

About the role

Reporting to the Zone or Regional Executive, the Regional Vice President is responsible for driving profitable growth in the assigned territory. The RVP leads the execution of the CORE (middle market and small commercial) businesses operating plans, new business development, retention, and distribution management. The RVP leads and coordinates enterprise-wide strategies across the assigned territory, is accountable for top-line growth, and collaborates with all Specialty Business to achieve those results.

The RVP reviews and resolves complex issues, develops local market plans, oversees the team’s achievement of portfolio actions, and interfaces with team members to provide a high level of customer service for agency partners, claims, risk control, service center, and policy processing. Leads a middle market team and coaches assigned teams from respective business units. This is a full-time, exempt, hybrid position based in Syracuse, NY.

Responsibilities

• Responsible for local market plan and operating results of a region.
• Sculpts an optimal local enterprise portfolio that maximizes growth and profit, thoughtfully balancing mix by business unit, geography, line of business, industry, rate/terms, and account profile.
• Promotes and delivers an environment of inclusion, diversity, and equity.
• Leads a middle market team with direct reporting relationship to local AVP and/or Middle Market Director.
• Collaborates and provides coaching and guidance to all enterprise partners in territory.
• Drives Enterprise Agency planning.
• Accountable for critical middle market profit and margin improvement initiatives.
• Leads business units in prospecting and developing agency consolidation opportunities, spearheads Agency Insights process in local marketplace, and negotiates deals to conclusion.
• Drives outsized SMCL growth via broad-based agency initiatives, including consolidations, LAP, and/or new agency appointments.
• Plans and implements marketing and sales strategies.
• Partners with local personal lines counterparts to assure enterprise connectivity and leverage.
• Accountable for CAT Management and portfolio balance.
• Collaborates with Small Commercial leadership to drive distribution expansion aligned with territory opportunity.
• Champions Hanover CARE values and execution and assessment of teams’ L5 development.
• Promotes and drives Specialty new business growth in close coordination with Specialty leaders and RDD’s.
• Ensures focus is on the right businesses in dedicated geographies to maximize growth, portfolio mix, and profit to create regional specialty strategy.
• Facilitates a Total Hanover approach when and where appropriate to deliver enterprise-wide solutions to agents and accounts.
• Achieves next-level franchise breadth and relevancy depth with key partnerships.
• Strategically invests in broker and alternative distribution in local markets.
• Improves market access (expand distribution) in territories for higher-margin products, notably in alignment with SMCL and PEL.
• Prioritizes coaching plans and performance assessments (working directly with CUO’s) and effective IDPs for AVPs, Directors, and MM Underwriters, building out robust regional and key performer perpetuation plans and leading talent pipeline efforts for the franchise.
• Leads external talent pipelining for assigned geography across business functions.
• Leads implementation and development of branch goals and objectives in assigned marketplace.
• Manages regional expenses.
• Participates in regulatory and legislative affairs for assigned states, including serving on boards and bureaus.
• Acts as consultant and decision-maker on complex underwriting and distribution issues.
• Participates and collaborates in corporate and regional strategic planning.
• Ability to influence decisions and results in a highly matrixed environment.

Key Measures of Success

• Delivers annual financial plan.
• Aligned P.D.I strategy for assigned geography.
• Development, retention, and recruitment of key talent.
• Profitable growth within targeted agency distribution.

Requirements

• Ten years or more of general property and casualty experience required.
• 7-10 years of leadership experience preferred.
• Advanced degree (BA/MA) preferred.
• CPCU or CIC designations preferred.
• Sound technical knowledge of commercial and personal lines insurance business, including different lines of coverage, risk selection, methods, and pricing.
• Demonstrated evidence of success in managing operations and staff in underwriting and marketing functions within a competitive environment.
• Excellent communication, negotiation, and people skills required.

Career Development

Through on-the-job experiences, personalized coaching, and robust learning and development programs, we encourage growth and development at every level to help you be successful and fulfilled.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO and company-paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).

Pay

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive, or spot recognition awards.