Regional Technical Service Manager - Northeast Territory

Key Responsibilities

• Conduct monthly technical training session at various sites through the region on equipment, warranties, and ensuring that the company’s owned inventory is operational and is available.
• Serve as the primary point of contact for all escalated technical issues in the region, ensuring timely and effective resolutions.
• Conduct field visits with the Regional Service Provider (RSP) technicians for unresolved unit problems.
• Collaborate with Regional Service Operations Manager (RSOM) to assess technical knowledge of RSPs.
• Support sales process stakeholders including end users, equipment dealers, manufacturers’ representatives, regional sales managers and directors.

Qualifications

• Achieved an Associate/Bachelor's degree in Electronics from an accredited college or university; or equivalent combination of education and relevant experience.
• Experience in technical support or training roles.
• Experience with commercial foodservice equipment or HVAC.
• Ability to attend training classes as needed.
• Role requires frequent ground and/or air travel, including local and distance destinations and possible continuous overnight stays.
• Required that the RTSM live in the Northeast United States territory and ideally within an hour of a major airport.

Pay

The starting salary range for this position is $85,000 - $95,000 per year, commensurate with experience and qualifications and may vary by geographical location. Compensation for this position also includes a bonus. Benefits include access to health, life, and disability insurances partially paid by the employer, paid time off, a 401(K) match, and future profit-share type earnings.

Benefits

• Health insurance Day 1, 401(k) Match
• Half-day Summer Fridays with up to 31 days off in each year of employment
• Company Bistro with food available free for employees
• Reimbursement for Health Club memberships, AAA, and Costco or Sam's Club
• Discounted prices on entertainment, travel, and leisure activities
• All-Company Kickoff event, company summer BBQ
• Opportunities for further internal and external development
• Opportunity for profit-sharing type of financial benefits