Regional Technical Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

About the role

The Regional Technical Service Manager - Flygt (Submersible Pumps) is responsible for leading service operations within an assigned region. In this role, you will develop and implement plans for driving service center improvements in customer-owned repairs, field services, start-ups, commissioning, and preventive maintenance activities. You will also support the "service call center" process by providing 24/7/365 support to end users. A company vehicle is assigned for this role.

Responsibilities

• Lead service efforts regionally with a focus on customer satisfaction.
• Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the region.
• Review and manage service metrics regarding repair time to quote, time to repair, and quality/warranty.
• Provide service and shop operational guidance to Sales/Service branch operations in accordance with established company policies and procedures.
• Supervise and train personnel to ensure smooth, efficient, and effective service operations (includes in-shop repairs, start-ups, and field service).
• Interface with end-users to handle service problems and start-ups either by phone or on-site visit.
• Manage equipment repairs for the region and individual service centers.
• Assist with scheduling equipment, resources, and employees for large projects, along with reviewing all associated documents in conjunction with local branches.
• Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through LEAN principles and create standards within the region.
• Participate in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within the region.

Requirements

• Submersible pumps experience.
• 3-5 years of experience in service and/or rental fleet management.
• A minimum of 5 years of experience leading and managing a team.
• 3-5 years’ experience in pumps, pumping systems, equipment rental, or construction (preferred).
• Green Belt certification preferred or willingness to earn one within the first 18 months.
• Ability to handle multiple priorities and remain focused and organized.
• Strong verbal and written communication skills.
• Ability to effectively delegate responsibility and manage the work activities of others.
• Proficiency in Microsoft Office products and computer applications.
• Ability to meet and maintain authorization to operate a company vehicle.
• Knowledge of electric submersible and pumping equipment.
• Mechanical and electrical skills.
• Familiarity with the service industry and markets served (e.g., construction, mining, municipalities, industrial).
• Ability to lift up to 50 pounds.
• Regularly required to sit or stand, reach, bend, and move about the facility or customer job site.
• Regularly required to listen, talk to, and see employees and customers daily.

Qualifications

• Preferred: Bachelor’s degree in a related field or equivalent combination of education and experience.

Travel

30-60% travel required. A company vehicle is assigned.

Benefits

• Flex Time Off
• Health, dental, and vision insurance
• Investment savings plan
• Additional miscellaneous benefits

Pay

Job postings include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.