Technical Program Manager

About the role

This role combines strong project delivery capabilities with strategic client leadership. It involves owning client relationships, guiding teams, driving meaningful outcomes, and becoming a trusted long-term partner to clients.

Roles & Responsibilities

• Own the overall success of assigned client accounts and projects, acting as the primary leader responsible for delivery excellence, stakeholder trust, team performance, and long-term client success.
• Build deep, trusted relationships with client stakeholders at multiple levels of the organization, becoming a strategic advisor who understands their business goals, challenges, and priorities.
• Led both the operational and strategic aspects of client engagements — ensuring teams deliver high-quality outcomes while continuously identifying opportunities to increase client value and strengthen partnerships.
• Create an environment where clients view Virtasant as an indispensable partner through proactive communication, strong execution, thoughtful guidance, and consistent delivery of measurable impact.
• Provide leadership and direction to globally distributed teams, ensuring alignment between business objectives, technical execution, delivery quality, and client expectations.
• Work closely with stakeholders and internal teams to manage project schedules, identify risks, resolve issues, and communicate clearly with clients and leadership.
• Establish clear, effective communication and reporting mechanisms focused on delivering measurable business outcomes and client value.
• Proactively identify opportunities to improve client technology, processes, delivery models, and operational efficiency.
• Drive account growth through delivery excellence by identifying expansion opportunities, strengthening relationships, and helping clients solve new challenges.
• Partner with internal leadership teams across recruiting, operations, and delivery to ensure successful staffing, forecasting, and execution.
• Bridge the gap between technical delivery teams and business stakeholders — translating business priorities into actionable delivery outcomes.

Qualifications & Experience

• 8+ years of experience managing complex software engineering or technology consulting engagements within a consulting or professional services organization.
• Demonstrated experience owning client accounts or strategic engagements end-to-end, including stakeholder management, delivery leadership, risk management, and account growth.
• Prominent ability to build credibility and trust with both technical and business stakeholders, influencing decision-making and guiding clients through complex initiatives.
• Strong leadership presence with the ability to balance client needs, team health, delivery excellence, and business objectives in fast-moving environments.
• Experience managing globally distributed teams across multiple client engagements and workstreams.
• Strong understanding of project and program management methodologies, delivery governance, reporting, and operational management.
• Experience establishing delivery metrics, forecasting, reporting structures, and operational processes for engagements of varying complexity and scale.
• Comfortable navigating ambiguity, changing priorities, and evolving client requirements while maintaining strong execution standards.
• Familiarity with major cloud platforms and ecosystems including AWS, Azure, and GCP.
• Strong commercial awareness with the ability to identify opportunities for account expansion and long-term partnership growth.
• Excellent English verbal and written communication skills.

Nice to Have

• Experience in cloud consulting, enterprise transformation, or AI-enabled delivery programs.
• Exposure to FinOps, cloud optimization, or large-scale modernization initiatives.
• Experience working within a high-growth consultancy or boutique professional services environment.
• Background leading cross-functional technical programs involving engineering, data, cloud, or AI teams.