Technical Program Manager

ClassLink · United States · 1 wk ago

RemoteRemoteEngineeringFull-time

About the role

ClassLink is seeking a Technical Program Manager who will drive the predictable, coordinated delivery of complex initiatives across ClassLink's Development organization. This role translates roadmaps and business objectives into actionable plans, sequences cross-team dependencies, manages risks, removes blockers, and coordinates releases to ensure work is delivered on time and with quality. Partnering with Product Management, Engineering, Quality Engineering, Design, Cloud, Security, and Product Operations, the Technical Program Manager aligns priorities and provides clear visibility into program status and critical paths. This role also uses AI-enabled tools to streamline reporting, identify dependencies and risks, and reduce coordination overhead. Success requires strong organizational and facilitation skills, sound delivery judgment, data-informed decision-making, and the ability to independently drive complex, multi-team programs to completion.

Responsibilities

Delivery Strategy, Planning & Program Governance: Own end-to-end delivery of assigned cross-team programs, translating product and engineering objectives into integrated plans, milestones, and clear delivery commitments. Build and maintain program roadmaps and dependency maps across multiple teams, keeping the critical path visible and current. Establish and steward lightweight delivery governance for assigned programs — intake, prioritization inputs, definition of done, and release-readiness criteria — aligned to Product Operations standards.
Accountability & Results: Drive programs to on-time, high-quality completion by proactively identifying and removing blockers, sequencing dependencies, and managing scope and critical path. Maintain an accurate, current view of program status, risks, and mitigations; escalate early with context and recommended options rather than surprises. Coordinate cross-team release planning and release readiness, including periodic evening and occasional weekend release windows.
Operational Excellence & Continuous Improvement: Track and report delivery metrics (throughput, cycle time, predictability, dependency aging, DORA-style signals) and use them to improve flow within assigned programs. Identify recurring delivery friction and dependency bottlenecks and drive systemic, repeatable improvements rather than one-off fixes. Leverage AI-enabled tooling to automate status rollups and surface risks and dependencies, validating outputs and keeping information lean and trustworthy.
Collaboration & Communication: Serve as the connective tissue across Product, Engineering, Quality Engineering, Design, Cloud/Platform, and Security for assigned programs. Produce clear, concise program updates and executive-ready status communications tailored to technical and non-technical audiences. Facilitate cross-team planning and coordination ceremonies (quarterly/PI planning, dependency reviews, release checkpoints, retrospectives) and hold teams to shared commitments through influence rather than authority.

Requirements

5+ years coordinating the delivery of complex, cross-team software programs in an Agile environment or similar experience.
Demonstrated success managing dependencies, risks, and release coordination across multiple teams simultaneously.
Proficiency with program/work-management tooling (Linear, Jira) and with building delivery metrics and dashboards.
Experience using AI-enabled tools to streamline program coordination while validating outputs and maintaining accountability.
Strong written and verbal communication and facilitation skills across technical and non-technical stakeholders.

Preferred Qualifications

Experience in SaaS, identity/access, or education technology.
Familiarity with scaled Agile practices and delivery/DORA metrics.
Working knowledge of SQL or analytics tools (Looker, Amplitude, or similar).
Prior software engineering or quality engineering background.

Benefits

Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
Parental Leave: 12 weeks fully paid for all parents
Retirement: 401(k) with 0.5:1 company match
Comprehensive Health Coverage: Medical, dental, and vision plans
Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance
Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers