Regional Service Operations Manager

Essential Functions And Responsibilities

• Manages a minimum of three (3) Equipment & Power System Division Service Center and/or Equipment & Power System Division Field Service Center.
• Manages general accounting functions for the branch and controls budget in line with forecasts, objectives and overall company policies.
• Develops and controls all shop and field service budgets in line with forecasts, objectives and overall company policies.
• Projects long- and short-range forecasts, objectives and action plans related to product support to achieve Sales, Gross Profit and PADE objectives.
• Selects, supervises and develops the necessary labor to maintain a functional Product Support Department in line with the overall Company policies and forecasts.
• Develops and supervise execution of an annual training program for the Product Support Department.
• Maintains adequate, neat and safe offices, workshop(s), yards, vehicles, tools and other facilities required by the Product Support Department to provide the agreed product support standards.
• Aids in developing Service & Parts sales promotion programs.
• Maintains exceptional customer relations.
• Maintains high-quality cooperation and communication with all company departments.
• Establishes, directs and reviews the paper flow and processes.
• Works with Product Support Development Group on rebuilds practices, repair practices and Flat Total pricing.
• Requests and implements capital investment for Service & Parts.
• Provides necessary Technical Communication function for branch.
• Maintains Dealer warranty cost and claim performance, providing summary reports for management review.
• Responsible for planning and maintenance of all company facilities.
• Responsible for maintaining good manufacturer and supplier relations.
• Responsible for the safety of all branch personnel.
• Continuous Improvement (CPS) and Key Performance Indicator (KPI).

Minimum Skills And Qualifications

• High school diploma or equivalent.
• Two- or Four-year degree preferred.
• Five (5) years equipment Dealership supervisory experience within Service.
• Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation.
• Strong business acumen to manage location profit/loss performance.
• Highly motivated, with excellent leadership skills, superior communication skills along with good organizational skills.

Employee Benefits

• 401(k): Match and Employer Discretionary Contribution.
• Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
• Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.