Regional Manager, Service Operations

About the role

The Regional Manager provides day-to-day leadership for CPG’s Critical Services Technicians across multiple service lines (i.e. Mechanical, Electrical Power Systems, DC Power and Facility Staffing). They ensure the safety and competency of his/her technicians to provide the highest levels of installation, commissioning, and maintenance of mission critical equipment. The manager will be responsible for overseeing job planning and execution, risk management, reviewing reports and developing procedures that assure the client’s expectations are met every time.

Essential Duties and Responsibilities

• Provides effective oversight, leadership and administration of safety processes and procedures.
• Responsible for overseeing and leading efforts across multiple service lines.
• Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of CPG technicians.
• Maintains a high quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributes to team effort by accomplishing related tasks as needed.
• Create and inspire team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Perform site walks and estimating for potential new work.
• Identify and analyze project deficiencies; Formulate and document plans of action which ensure future deficiencies are eliminated.
• Create MOPs, SOPs, EOPs and other technical reports and procedures.
• Ensure operational, maintenance and emergency methods of procedure (MOPs) are strictly used.
• Be familiar with all applicable Federal, State, and local rules, codes, and regulations.
• Train, influence and motivate team members.
• Other assigned tasks as requested.
• Be available/accessible 24/7 for service issues, troubleshooting and managing service techs.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Education/Experience (Desired): High School Diploma
• Knowledge of OSHA and EPA standards regarding services and construction.
• Excellent written and oral communication skills.
• Experience in writing JHAs, MOPS, technical reports and procedures.
• U.S. Citizenship Required
• Preferred: Experience bidding and executing mission critical work for federal and/or commercial customers.
• Experience in critical facilities including federal facilities, power generation plants or data centers.
• Project leadership.
• OEM Training and experience on precision cooling systems (CRAC’s, CRAH’s, DSE’s, etc.) from various OEM’s including Vertiv, Munters, Petra, AAON, Carrier, Trane, etc.
• Experience with Controls and BMS.
• Experience with pumps, piping, valves, compressors.
• Computer Skills: Knowledge and experience using basic Computer skills including MS Office.
• Demonstrated knowledge of BAS controls and OEM HVAC controls.
• Certificates and Licenses: OSHA 10 or 30 certification (preferred).
• EPA Refrigerant Certification Universal.
• Must be able to pass government background checks, attain and maintain a federal security clearance and gain access to facilities that require proof of vaccination status (i.e. Covid-19 vaccine/booster).
• Supervisory Responsibilities: Manage multiple Critical Service Technicians in the DC Metro area. Carries out manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Support emergency service when required.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required.
• The noise level in the work environment is usually moderate.
• The employee must occasionally lift and carry up to 50 pounds.

Pay Range

$113,752 - $170,661 per year

Apply for this Position