Regional Service Manager (Pump, Power & HVAC)

About the role

At EquipmentShare, we're hiring a Regional Service Manager for our Advanced Solutions rental facility in Redmond, OR. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and is responsible for overseeing service operations, managing service teams, and maintaining customer satisfaction.

Primary Responsibilities

• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Why EquipmentShare?

We're a people-first company powered by cutting-edge technology. Our T3 platform supports your work, making it easier, safer, and more connected. We're a team of problem-solvers, go-getters, and builders, and we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

About You

You want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who see challenges as opportunities, embrace change and continuous improvement, and bring energy, effort, and optimism every day.

Skills And Qualifications Required

• Industry knowledge (rental industry or a related construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Ability to travel up to 70% of the time required
• Adaptable to the fast pace of a growing company and be able to quickly educate yourself about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team-oriented environment
• Preference given to applicants with experience and/or a background in the construction industry
• Knowledge of work planning, scheduling, and other supervisory activities
• Superior customer service, teamwork, and verbal/written communication skills

Education And Experience

A High School Diploma or Equivalent Education or Experience required. Three years of maintenance and service experience is preferred. Extensive experience in the repair and maintenance of self-propelled platforms and lifts. Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle.

Physical Requirements

• Must be able to move, stand, stoop, and bend freely
• Ability to be in extreme weather conditions for a period of time
• Must be able to lift up to 50 pounds at times
• Must be able to travel frequently

Workplace For All

We believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.