Regional Service Manager (Pump, Power & HVAC)

Primary Responsibilities

• Oversee service operations across multiple locations within a specific region.
• Ensure high-quality service delivery, manage service teams, and maintain customer satisfaction.
• Coordinate and supervise quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer and company-owned rental equipment.
• Maintain and nurture existing customer relationships to ensure 100% satisfaction.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Train and develop employees and maintain a safe work environment.
• Perform other duties as assigned.

Why EquipmentShare?

Competitive compensation: Base salary plus Company Profit Sharing Plan.

Company provided truck.

Full medical, dental, and vision coverage for full-time employees.

401(k) and company match.

Generous PTO + paid holidays.

Gym membership stipend + wellness programs (earn PTO and prizes!)

Annual tool and boot reimbursements for those in applicable jobs.

Company events, food truck nights, and monthly team dinners.

16 hours of paid volunteer time per year — give back to the community you call home.

Career advancement, leadership training, and professional development opportunities.

Access to industry-leading diagnostic tools.

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive.

You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities.
• Embrace change and continuous improvement.
• Bring energy, effort, and optimism every day.

Skills and Qualifications Required

• Industry knowledge (this can be in the rental industry or a related construction field).
• Innovative and dependable.
• Three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to travel up to 70% of the time required.
• Adaptable to the fast pace of a growing company and be able to quickly educate yourself about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team-oriented environment.
• Experience and/or a background in the construction industry preferred.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Superior customer service, teamwork, and verbal/written communication skills.

Education and Experience

• A High School Diploma or Equivalent Education or Experience required.
• Three years of maintenance and service experience.
• Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle.

Physical Requirements

• Must be able to move, stand, stoop, and bend freely.
• Ability to be in extreme weather conditions for a period of time.
• Must be able to lift up to 50 pounds at times.
• Must be able to travel frequently.