Regional Service Manager (Pump, Power & HVAC)

Primary Responsibilities

• Oversee service operations across multiple locations within a specific region.
• Ensure high-quality service delivery, manage service teams, and maintain customer satisfaction.
• Coordinate and supervise quality performance of our equipment mechanics and service personnel.
• Schedule repairs for customer and company-owned rental equipment.
• Maintain and nurture existing customer relationships to ensure 100% satisfaction.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Train and develop employees and maintain a safe work environment.
• Perform other duties as assigned.

Why EquipmentShare?

We are a people-first company powered by cutting-edge technology. Our proprietary T3 platform supports your work, making it easier, safer, and more connected. We're a team of problem-solvers, go-getters, and builders, and we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

About You

We're looking for people who see challenges as opportunities, embrace change and continuous improvement, bring energy, effort, and optimism every day, and thrive in a team-oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.

Skills and Qualifications Required

• Industry knowledge (rental industry or related construction field).
• Innovative and dependable.
• Three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Adaptable to the fast pace of a growing company.
• Experience and/or background in the construction industry preferred.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Superior customer service, teamwork, and verbal/written communication skills.

Education and Experience

• High School Diploma or Equivalent.
• Three years of maintenance and service experience.
• Valid driver's license with acceptable driving record.
• Must be at least 21 years old to operate company vehicle.

Physical Requirements

• Able to move, stand, stoop, and bend freely.
• Able to be in extreme weather conditions for a period of time.
• Able to lift up to 50 pounds at times.
• Able to travel frequently.

Workplace For All

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.