Regional Service Manager

About the role

The Regional Service Manager provides hands-on leadership and strategic oversight for maintenance operations across a portfolio of multifamily properties. This role serves as a servant leader and mentor, actively supporting on-site teams, ensuring service excellence, and upholding safety, compliance, and Hilltop standards.

Responsibilities

• Provide regional maintenance support across assigned properties, including service requests, preventive maintenance, capital projects, and vacancy coverage.
• Serve as a hands-on field leader, stepping in during high-demand periods or to backfill critical vacancies to ensure operational continuity.
• Mentor, train, and onboard service team members, including new Service Managers, focusing on company systems, technical skills (HVAC, pool systems, renovations), safety practices, and service standards.
• Conduct regular site visits and inspections to uphold maintenance quality, safety compliance, curb appeal, and adherence to Hilltop’s 48-Hour Work Order Guarantee.
• Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits, pool and Freon logs, and preventive maintenance reviews.
• Maintain property inventory, purchasing practices, and vendor use to ensure efficiency and budget compliance.
• Collaborate with Community Directors to resolve maintenance concerns, optimize processes, and drive resident satisfaction.
• Coordinate due diligence inspections for acquisitions, assess property condition, and contribute to post-takeover improvement planning.
• Assist with recruiting and evaluating candidates for service roles; provide coaching, performance feedback, and staffing recommendations.

Requirements

• 3+ years of multifamily maintenance experience, with at least 1-year in a supervisory or floating/regional support role.
• Proven ability to lead with a servant leadership approach and mentor diverse teams.
• Strong organizational and time management skills; capable of prioritizing multiple tasks across various properties.
• Working knowledge of HVAC, plumbing, electrical, appliances, carpentry, and general maintenance practices.
• Familiarity with property management software and digital service ticket systems.
• EPA/HVAC certification required.
• Valid driver’s license and reliable transportation; travel between properties is required.
• Able to work a flexible schedule, including weekends and participate in the on-call rotation.
• Bilingual in English and Spanish is strongly preferred.