Regional Service Manager

Essential Responsibilities

• Provide regional maintenance support across assigned properties, including service requests, preventive maintenance, capital projects, and vacancy coverage.
• Serve as a hands-on field leader, stepping in during high-demand periods or to backfill critical vacancies to ensure operational continuity.
• Mentor, train, and onboard service team members, including new Service Managers, focusing on company systems, technical skills (HVAC, pool systems, renovations), safety practices, and service standards.
• Conduct regular site visits and inspections to uphold maintenance quality, safety compliance, curb appeal, and adherence to Hilltop’s 48-Hour Work Order Guarantee.
• Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits, pool and Freon logs, and preventive maintenance reviews.
• Monitor property inventory, purchasing practices, and vendor use to ensure efficiency and budget compliance.
• Collaborate with Community Directors to resolve maintenance concerns, optimize processes, and drive resident satisfaction.
• Support special projects and renovations, providing technical guidance and on-site training for tasks like granite installs, bar modifications, and electrical updates.
• Cook up due diligence inspections for acquisitions, assess property condition, and contribute to post-takeover improvement planning.
• Assist with recruiting and evaluating candidates for service roles; provide coaching, performance feedback, and staffing recommendations.

Requirements

• 3+ years of multifamily maintenance experience, with at least 1-year in a supervisory or floating/regional support role.
• Proven ability to lead with a servant leadership approach and mentor diverse teams.
• Strong organizational and time management skills; capable of prioritizing multiple tasks across various properties.
• Familiarity with property management software and digital service ticket systems.
• EPA/HVAC certification required.

Skills

• Working knowledge of HVAC, plumbing, electrical, appliances, carpentry, and general maintenance practices.

Benefits

• Competitive Pay
• 401k with Company Match
• Comprehensive Medical, Dental and Vision Plans
• Paid Life Insurance
• Employee Referral Program
• Short and Long Term Disability
• Paid Time Off
• Employee Rent Discount Program
• Rapidly Growing Company with Opportunities for Growth