Regional/Senior Service Manager

Role Responsibilities

Overall responsible service execution, quality and customer outcomes.
Key metrics are revenue, gross margin, technician efficiency, customer satisfaction and safety.
Set and apply service standards (both corporate and local).
Drive a culture of customer service, safety and continuous improvement.
Directly manage the technician team including development, coaching and discipline.
Focal point for customer escalations in your territory and owner for corrective actions or recovery plans.
Aprove costing on large projects and support sales on custom quotes.
Lead the team through large custom service jobs and installations.
Review work orders as they close to ensure profitability and completeness of work.
Monthly reviews of performance metrics.
Ensure services documentation and processes are followed through the team.
Work with service coordinator for scheduling conflicts and prioritization as needed.
Deploy new service capabilities into your team with cross-training.
Ensure safety training and documentation stay up to date in partnership with EHS Leader.
Locate, partner and develop a network of service partners.
Leverage field service software to record all aspects of the business.
Travel within territory as needed to support staff and customers.
Liaise with corporate functions on strategic initiatives, training and compliance needs.

Minimum Qualifications

• Bachelor’s degree (business or technical preferred)
• 5+ years as a manager of people
• 5+ years prior experience in a sales, technical or services capacity
• Demonstrated aptitude with Microsoft applications (Word, PowerPoint, Excel)

Preferred Qualifications

• Prior field services leadership experience
• Demonstrated technical or industrial vocabulary and aptitude
• Demonstrated aptitude to use a CRM system or a field service management system
• Demonstrated ability to understand financial metrics (revenue, cost, gross margin, etc.)
• Experience with Dust Collection and/or HVAC systems
• Great verbal and written communication skills
• Demonstrated ability to build trust and accountability in people and teams
• Highly organized
• Knowledge of industrial filtration applications (dust collectors, air compressors, fume, hydraulic)

Annual Salary Range

Annual Salary Range: $112,500 - $127,600. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

Employee Benefits

• Health benefits
• Retail plan (401k)
• Paid time away
• Paid leaves (including paid parental leave)

Immigration Sponsorship

This position is eligible for annual incentive plan based on performance and company growth. Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more. Immigration Sponsorship Not Available