Regional Risk Investigations Manager - Trust & Safety

Role Responsibilities

• Identify, organize, drive, supervise daily tasks and projects for the Americas embedded program.
• Work with the client and their direct reports to develop and execute projects.
• Be the ultimate subject matter expert in product development and quality and will ensure projects are completed in a timely manner to the high standards of the program.
• Prioritize team responsibilities in line with the client's mission and responsibilities.
• Leads the scheduling team, providing guidance and mentorship to ensure optimal performance.
• Identify new requirements and embrace developing/new responsibilities.
• Adjust procedures, policies, and business practices as needed.
• Identify programmatic and training needs of the team and appropriately communicate these to either the client manager or Control Risks as appropriate.
• Model best business practices and professional behavior; they provide feedback and guidance to Analysts on business practices and professional behavior.
• Work on complex cases for the investigations team.

Requirements

• 8-10 years of experience or demonstrated skills.
• Proficiency in SQL.
• Experience with data analysis tools and techniques, utilizing data insights to inform risk management decisions.
• Previous experience in trust & safety, fraud detection, or risk management within a user-centric platform.
• Demonstrated ability as a forward-thinking and imaginative strategist, anticipating emerging risks and devising effective strategies, products, and methodologies to address them.
• Understanding of criminal applications of technology preferred.
• Experience in crafting and delivering comprehensive intelligence reports on geopolitical, cyber, and violent actor behaviors and their impact on product exposure.
• Track record of analyzing and mitigating high-impact threats and threat actors.
• Proven ability to apply analytical and statistical methods to address real-world challenges using extensive data.
• Experience managing projects with organization-wide implications and collaborating with cross-functional stakeholders across multiple locations and time zones.
• Excellent communication and presentation skills, including the ability to convey complex data and insights to diverse audiences effectively.
• Proficiency in French, Mandarin, or Spanish a plus.

Benefits

• Competitive compensation and benefits package.
• Discretionary bonus scheme.
• Hybrid working arrangements.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.

Pay

The base salary range for this position is $125,000-135,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Schedule

Control Risks operates a hybrid working arrangement, emphasizing in-person time together - in the office and with our clients - while supporting flexible and remote working.