REGIONAL REHAB MANAGER

About the role

Under the direction of the AVP of Care Delivery Operations and the Rehabilitation Director, the Regional Rehab Manager is responsible for the supervision of the Physical Therapy and Occupational Therapy staff. The Regional Rehab Manager is responsible to ensure a high level of therapy is provided to all PACE members in order to have positive outcomes including low hospitalization rates, low fall rates, and that all members function at their highest level of ADL independence.

Responsibilities

• Responsible for supervision of Physical and Occupational Therapists including hiring, firing, disciplinary in conjunction with thorough record reviews, audits, field visits and consultation with supervisors in other disciplines.
• In conjunction with the AVP of Care Delivery and the Rehabilitation Director, develops policies and standards for rehab services.
• Determines in-service needs of CenterLight PACE staff regarding rehab services.
• Assures that Physical and Occupational Therapy staff documentation and communications, both written and verbal, are timely and of good quality.
• Participates in PACE Supervisory activities including, but not limited to, interdisciplinary case conferences, quality assurance, clinical record audits, utilization review, development of new services, and developing Performance Improvement Plans.
• Participates in planning and implementation of rehab relevant educational programs for all staff.
• Plans and executes studies and community surveys as appropriate.
• Coordinates Rehabilitative Services with other disciplines to achieve the most comprehensive care possible.
• Collaborates with Administration and AVP of Care Delivery and the Rehabilitation Director, on budget and equipment issues, staffing pattern and evaluations, patient care concerns, and coordination of Home Therapy cases.
• Evaluates and treats Rehabilitation patients in specific area of expertise as appropriate.
• Under the direction of the CSD, AVP of Care Delivery, RED, or based on the needs of any site, the Regional Rehab Manager will visit community resources (SNF, MD offices, Out-PT Rehab clinic) to assess PACE members, discuss POC’s, develop business partnerships or to promote PACE services.
• Performs all special assignments as assigned.
• Only acts within the scope of the individual’s authority to practice.
• Meets a standardized set of competencies for the specific position description established by the PACE organization before working independently.
• Acting member of the IDT.
• Performs consistent with organization’s mission and philosophy.
• Performs job responsibilities according to organization’s policies.
• Seeks clarification when needed.
• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance.
• Meets productivity guidelines.
• Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
• Maintains HIPAA standards and confidentiality of PHI.
• Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities and other duties as assigned.
• Serves as role model for peers and colleagues.
• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
• Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
• Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
• Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.
• Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience.
• Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).
• Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
• Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
• Suggests and implements customer-centered service improvements.
• Encourages customers to engage with CenterLight employees and CenterLight activities.
• Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction.
• Immediately reports customer dissatisfaction to IDT for follow-up.
• Ensures that direct reports conduct their duties according to applicable rules and regulations as well as organization’s policies and procedures.
• Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
• Holds staff accountable for their individual performance.
• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
• Investigates and resolves employee grievances and complaints. Engages with Human Resources as appropriate.
• Participates in annual budgeting process for department; manages departmental budget; approves departmental expenditures.

Qualifications

• Education: B.S. or Doctorate in Physical Therapy.
• Experience: Three (3) years of staff level experience; One (1) year of supervisory experience; Minimum of one year of experience working with a frail or elderly population or, if the individual has less than one year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
• License: Must have an active NYS license in their discipline.
• Additional Requirements: Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function; Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact; Must be able to work weekends; Excellent written and verbal communication; Professional attitude; Proficient in use of a computer for email, word processing, research, and maintenance of Participant records; Language: Bilingual,