Regional Quality Assurance Manager
Job Summary
The Regional Quality Assurance Manager will provide training and ongoing support to PTI's Licensed Installers and Certified Builders, communicate with them regarding product installation quality, travel to multiple installers and builders, and document and update customer interactions.
Job Location
This is a remote based role when not traveling. Must reside in the greater Charlotte, NC, North/South NJ, Philadelphia, PA, or NY metro markets.
Job Responsibilities
- Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
- Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
- Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
- Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
- Communicate with PTI Sales Managers to ensure a seamless customer service experience
- Document and update all customer interactions with PTI's customer service software, forms and reports
- Work with R&D in developing new products, providing feedback on product performance and developing care and maintenance protocols
- Able to get into a customer's pool for some minor repairs as needed
- Other duties as assigned
Job Requirements
- Good interpersonal skills
- Organizational ability – able to plan, prioritize, organize and monitor activities and projects
- Construction/manual labor experience is a plus
- Proficient with computers
- Strong water chemistry background is a plus
- Bilingual (English/Spanish) strongly recommended
- Travel up to 60% in within region (day and overnight)
- Lift up to 50 pounds
- Able to bend, stretch, stoop, reach (including overhead)
- Swimming capability
- Comfortable working with chemicals
- Valid driver's license
Compensation
- Base salary is $90,000 - $100,000
- Mileage reimbursement plan
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
What CRH Offers You
- Highest competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.