Regional Quality Assurance Manager
Job Summary
The Regional Quality Assurance Manager will provide training and ongoing support to Pebble Technology, Inc’s (PTI) Licensed Installers and Certified Builders. Responsibilities include warranty evaluations, inspections, and potentially some repair work. The role requires substantial fieldwork across a large geographical region.
Job Location
This is a remote-based role when not traveling. Must reside in the greater Charlotte, NC, North/South NJ, Philadelphia, PA, or NY metro markets.
Job Responsibilities
- Ensure high-quality finish installations by supporting and training PTI’s installer base
- Communicate with pool builders/applicators about product installation quality and address customer concerns
- Travel to multiple installers and builders within specific regions for scheduled visits and urgent issues
- Inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular communication with Warranty Administrator, Customer Service Manager, and Director
- Collaborate with PTI Sales Managers to ensure seamless customer service experience
- Document and update customer interactions using PTI’s customer service software, forms, and reports
- Work with R&D to develop new products, provide feedback on product performance, and develop care and maintenance protocols
- Absorb and represent the high standard of quality and customer satisfaction expected of all PTI employees
- Able to perform minor repairs as needed
- Other duties as assigned
Job Requirements
- Good interpersonal skills
- Organizational ability
- Construction/manual labor experience (plus)
- Proficient with computers
- Strong water chemistry background (plus)
- Bilingual (English/Spanish) strongly recommended
- Travel up to 60% within region (day and overnight)
- Lift up to 50 pounds
- Ability to bend, stretch, stoop, reach (including overhead)
- Swimming capability
- Comfortable working with chemicals
- Valid driver's license
Compensation
- Base salary: $90,000 - $100,000
- Mileage reimbursement plan
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises forming the CRH family. CRH operates in a decentralized, diversified structure allowing you to work in a small company environment while having the career opportunities of a large international organization.
What CRH Offers You
- Highest competitive base pay
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
Equal Opportunity Employer
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.