Regional Quality Assurance Manager

The Careers At Capital Vacations page highlights current job opportunities and provides details about the company's commitment to quality vacations and operational excellence.

About the Role

The Regional QA Manager oversees Quality Assurance operations across multiple resort and sales locations within an assigned region. This role ensures compliance with company policies, regulatory standards, and ethical sales practices while maintaining exceptional owner satisfaction and protecting the integrity of Capital Vacations ownership.

Responsibilities

• Provide strategic direction and oversight to on-site QA Managers and QA teams across multiple locations.
• Train, mentor, and develop QA leadership to ensure consistent performance and compliance standards.
• Conduct regular site visits, audits, and performance reviews.
• Establish accountability measures and corrective action plans where needed.
• Ensure adherence to all company policies, state regulations, and timeshare closing procedures.
• Protect the organization from misrepresentation and compliance violations.
• Investigate escalated client disputes and misrepresentation concerns.
• Partner with Legal and Executive Leadership when necessary.
• Collaborate with Regional Sales and Marketing Leaders to maintain acceptable cancellation rates and achieve company targets.
• Monitor performance metrics including net cancellation rate, closing percentages, and rescission trends.
• Provide strategic recommendations to improve sales quality and customer satisfaction.
• Ensure contract accuracy, funding readiness, and compliance documentation across all regional sites.
• Oversee equity reports, credit applications, and contract processing standards.
• Maintain reporting accuracy and distribute regional performance reports to executive leadership.
• Ensure QA teams deliver exceptional service during closings.
• Promote owner confidence before, during, and after the rescission period.
• Implement best practices to enhance the owner onboarding experience.
• Partner with site leadership to maintain operational budgets within acceptable standards.
• Identify trends and implement proactive solutions to reduce financial exposure.

Requirements

• Has a deep understanding of Timeshare QA, compliance, and closing processes.
• Demonstrates strong regional leadership and team development skills.
• Thrives in a fast-paced, multi-site operational environment.
• Has exceptional analytical, problem-solving, and conflict resolution abilities.
• Communicates effectively across all levels of leadership.
• Is highly organized, detail-oriented, and results-driven.
• 5+ years of experience in the Timeshare industry required.
• 3+ years in a QA leadership or multi-site management role preferred.
• Proven track record of reducing cancellations and improving compliance standards.
• Strong understanding of state and federal timeshare regulations.
• Advanced knowledge of contracts, funding processes, and sales compliance.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Able to analyze performance data and identify actionable insights.
• Willingness to travel regularly within assigned region.
• Flexibility to work weekends and be available as needed.

Qualifications

Qualifications include a bachelor’s degree in a relevant field, or equivalent experience, and a proven track record of success in a similar role.

Skills

• Strategic thinking and decision-making skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of timeshare industry regulations and compliance.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive Compensation Package with performance-based incentives.
• Leadership Growth & Career Advancement Opportunities.
• Comprehensive Benefits including medical, dental, vision, company-paid life insurance, and 401(k).
• Travel Opportunities within assigned region.
• A supportive, high-performance culture focused on results and integrity.

Pay

The pay range for this role is $75,000 - $100,000 annually, depending on experience and qualifications.

Schedule

The schedule for this role is typically Monday through Friday, with occasional weekend work and travel as needed.