Regional Quality Assurance Manager
Job Summary
The Regional Quality Assurance Manager will provide training and support to PTI’s Licensed Installers and Certified Builders, conduct warranty evaluations, and possibly perform repairs. The role involves travel to multiple installers and builders within specific regions, as well as home inspections and customer interactions.
Job Location
This is a remote-based role when not traveling. Must reside in the greater Charlotte, NC, North/South NJ, Philadelphia, PA, or NY metro markets.
Job Responsibilities
- Ensure high-quality installations by supporting and training PTI’s installer base
- Communicate with pool builders/applicators about product installation quality and address customer concerns
- Travel to multiple installers and builders for scheduled visits and urgent issues
- Inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular communication with Warranty Administrator, Customer Service Manager, and Director
- Work with PTI Sales Managers to ensure seamless customer service experience
- Document and update customer interactions using PTI’s customer service software, forms, and reports
- Collaborate with R&D in developing new products, providing feedback on product performance, and creating care and maintenance protocols
- Absorb and represent the high standards of quality and customer satisfaction expected from all PTI employees
- Able to perform minor repairs as needed
- Perform other duties as assigned
Job Requirements
- Good interpersonal skills
- Organizational ability
- Construction/manual labor experience (plus)
- Proficient with computers
- Strong water chemistry background (plus)
- Bilingual (English/Spanish) strongly recommended
- Travel up to 60% within region (day and overnight)
- Lift up to 50 pounds
- Ability to bend, stretch, stoop, reach (including overhead)
- Swimming capability
- Comfortable working with chemicals
- Valid driver's license
Compensation
- Base salary: $90,000 - $100,000
- Mileage reimbursement plan
- 401(k) plan/group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
About CRH
CRH is a diversified construction materials and building products company with a long and proud heritage. We operate in a decentralized, diversified structure that allows for small company environments while offering career opportunities within a large international organization.
What CRH Offers You
- Highest competitive base pay
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
CRH is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.