Regional Product Support Sales Manager

Essential Functions

• Leads and holds the sales team accountable for achieving results aligned with sales performance scorecard; coaches PSSR/SPM team members to address performance gaps and meet company objectives.
• Develops and executes regional marketing and sales strategies to increase parts and labor revenue.
• Creates and manages annual business plans for PSSRs and Site Performance Managers; tracks performance against goals and implements corrective actions as needed.
• Collaborates with sales, operations, and customers to conduct weekly, monthly, and quarterly KPI performance reviews.
• Maintains the Caterpillar database (PLESN/Horizon) to support equipment repair history analysis, future sales probability, and parts availability, utilizing CPRO orders when applicable.
• Manages customer discount structure based on business volume and ensures Wagner systems and partnership agreements are consistently met and updated.
• Builds and strengthens partnership with Caterpillar and key suppliers.
• Provide input into annual forecasts.
• Report on competitive pressures and market activity.
• Coordinate sales incentive programs and training initiatives.
• Develop and administer all applicable parts and service merchandising programs.
• Partner with regional Parts and Service Managers to identify growth opportunities and implement targeted programs to capitalize on those opportunities.
• Oversee and assist in the resolution of customer parts and service issues to ensure a high level of customer satisfaction.
• Maintains strong working knowledge of Caterpillar products and technologies used in the Resource and Construction Industries.
• Develops and manages regional budget, ensuring strong financial performance.

Required Education And Experience

• High School Diploma or GED
• College Degree Preferred
• 7+ years’ experience in a product support or sales department in a heavy equipment dealership
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 5+ years sales experience
• 5+ years supervisory/management experience
• 3-5 years technical or mechanical experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to adapt to changing conditions
• Proven ability to seek new business opportunities
• Proven customer relationship skills
• Understanding of all aspects of a financial business plan
• Advanced knowledge of Microsoft Outlook, Excel, Word, and PowerPoint

Travel Requirements

• 25%-50%

Work Environment

• Noise: Loud
• Indoors and Outdoors

Other Duties

• Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Requirements

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to adapt to changing conditions
• Proven ability to seek new business opportunities
• Proven customer relationship skills
• Understanding of all aspects of a financial business plan
• Advanced knowledge of Microsoft Outlook, Excel, Word, and PowerPoint