Product Support Sales Manager

Key Responsibilities

• Lead and execute aftermarket sales strategies to drive revenue growth and customer retention
• Develop and communicate territory sales coverage and account management plans
• Identify new business opportunities and expand customer relationships within key markets
• Provide technical sales leadership related to engine, generator, and power systems aftermarket service solutions
• Support teams and customers in evaluating repair strategies, maintenance programs, and lifecycle equipment support options
• Promote the value of service agreements, preventative maintenance programs, repairs, upgrades, and related aftermarket solutions
• Manage strategic customer accounts and support resolution of escalated customer concerns
• Collaborate with regional leadership to develop pricing strategies, sales initiatives, and market growth plans

Leadership & Team Development

• Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and related support staff
• Establish performance expectations and promote accountability throughout the team
• Support employee development through coaching, mentoring, and training
• Participate in recruiting, hiring, onboarding, and talent development activities
• Foster a culture focused on customer service, teamwork, communication, and continuous improvement

Operational & Financial Management

• Develop and support annual budgets, forecasts, and business plans
• Monitor departmental performance against revenue, profitability, and operational goals
• Collaborate with cross-functional teams to improve workflow efficiencies and resource planning
• Review service proposals, maintenance agreements, repair scopes, and technical estimates for accuracy, competitiveness, and operational feasibility
• Support New Product Introduction (NPI) initiatives and aftermarket support planning

Leadership Competencies

• Strong leadership and team development capabilities
• Excellent communication and relationship-building skills
• Ability to lead discussions involving technical service solutions, equipment applications, and customer support strategies
• Strategic thinking and business acumen
• Customer-focused problem-solving abilities
• Effective decision-making and organizational skills
• Ability to manage multiple priorities in a dynamic environment
• Collaborative leadership across departments and functions

Education & Experience

• Bachelor’s degree in Business, Marketing, Engineering, or a related field preferred
• 5+ years of sales or aftermarket business development experience with demonstrated success growing customer relationships and achieving business objectives
• 3+ years of leadership or supervisory experience managing teams and driving performance
• Experience in power systems, heavy equipment, industrial service, or related equipment support industries strongly preferred
• Caterpillar industry experience preferred

Technical & Business Knowledge

• Strong working knowledge of diesel and natural gas engines, generator sets, transfer switches, and related power systems service operations
• Experience supporting or leading service-related quoting, troubleshooting, repair planning, or aftermarket product support activities
• Ability to build credibility with customers, technicians, and service leadership through practical operational and technical understanding
• Ability to communicate effectively with both technical and non-technical stakeholders
• Familiarity with service quoting, maintenance agreements, and aftermarket support operations
• Experience with CRM systems, sales analytics, and Microsoft Office business applications preferred

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off
• Education Assistance
• Voluntary Benefits
• Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay Rate

$90,000 - $120,000 annually USD $90,000.00/Yr. USD $120,000.00/Yr.

Work Environment

• Office environment
• May walk, bend, and lift up to 25 lbs.
• May need to go into the shop or warehouse and wear appropriate safety equipment (IE- Safety glasses or side shields, hearing protection, etc.)
• Noise level in the work environment is usually low to moderate
• Flexible to work varying schedules and hours as needed
• Occasional travel may be required