Product Support Sales Manager

Position Summary

The Product Support Sales Manager is the team leader for the EM PSSR team and ensures that customer needs are met at the highest level. The Product Support Sales Manager will support all branch personnel in building a culture of teamwork throughout the Company.

Essential Responsibilities & Expectations

• Coach and direct EM Product Support Sales Representatives in their assigned region
• Maintain employee performance
• Ensure team sales goals and Caterpillar initiatives are met
• Maintain a safe working environment
• Handle customer objections and concerns
• Monitor customer satisfaction and employee morale and take steps to improve when necessary
• Develop and recommend incentive programs to enhance results
• Monitor and achieve financial targets

Qualifications

• High school diploma or the equivalent required
• Experience working in parts or service operations and a working knowledge of the earthmoving industry is preferred
• Experience using personal computers and basic typing skills are required for this position

Skills and Competencies

• Telephone and verbal communication skills
• Written communication skills
• Advanced selling skills
• Relationship building skills
• Problem resolution skills
• Basic computing skills including Microsoft Office

Job Training

• TTCo
• Caterpillar computer programs
• Supervisory Skills Training
• Business Communication Skills Training
• OSHA & MSHA Required Training
• Safety Summary

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 75 lbs.
• Climbing on ladders
• Climbing on equipment
• Crawling under equipment

Job Hazards

• Tripping, slipping, falling
• Job site hazards
• Strains due to lifting
• Hand injuries
• Driving related hazards
• Back and neck strain
• Stress
• Potential harm from operating office equipment

Physical Conditions

• Standing on hard surfaces for extended periods of time is often required

Working Conditions

• Work is normally performed in a customer or company shop or office environment
• Exposure to physical risk and variable weather conditions is associated with this position

Job Site Hazards

• Tripping, slipping, falling
• Job site hazards
• Strains due to lifting
• Hand injuries
• Driving related hazards
• Back and neck strain
• Stress
• Potential harm from operating office equipment

Equal Opportunity Employer

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.