Sr. Regional Product Support Manager

Responsibilities

• Provide second-level service support to distribution network and maintain clear communication among all parties.
• Collaborate with distribution network to swiftly address and resolve customer complaints.
• Prepare and present service-related information professionally to varied audiences.
• Conduct field inspections to determine causes of equipment failure and document findings.
• Make warranty-related decisions and recommendations per established procedures.
• Travel up to 75% mainly within the Southwest U.S. region, with potential international travel.

Qualifications

• 9+ years of service support experience; OR
• Associate degree with 7+ years of experience; OR
• Bachelor's degree with 5+ years of experience; OR
• Master's degree with 3+ years of experience; OR
• JD/PhD with 1+ year of experience;

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid Time Off and paid parental leave
• Flexible spending and health savings accounts
• Tuition reimbursement and long-term incentive plan
• Employee Assistance Program