Regional Product Support Manager

Essential Duties And Responsibilities

• Responsible for profitability of region, with heavy influence on parts, service, and customer relationships.
• Works closely with responsible department managers to ensure all company policies are being upheld while maintaining profitability based on approved revenue and expense budgets.
• Advises and provides recommendations to Vice President of Product Support with respect to the best interests of the Parts Department, Service Department, and PSSR's.
• Presents to Parts, Service, and PSSR's reasonable annual objectives for their respective Departments - company goals as well as individual department goals.
• Ensures authorized policies and procedures are carried out by Product Support Departments.
• Responsible for Product Support Departments achieving profitability and KPI metrics.
• In conjunction with Vice President of Product Support and the Corporate Resource Group, mentor Parts and Service Managers within the region.
• Analyzes and provides recommendations regarding market pricing in relation to labor and wage rates.
• Manages and directs PSSR's within region.
• In conjunction with Vice President of Product Support, analyzes and establishes proper PSSR coverage for the region.
• Makes recommendations for changes to policies and procedures to grow product support sales volume and income contribution.
• Works with Corporate Operations Department Managers to ensure continuity and to address specific regional needs.
• Regularly communicates with corporate resources to address market needs and maximize business opportunities.
• Makes necessary actions to ensure proper training support for Product Support Departments.
• Interfaces with manufacturer district representatives to improve revenue and recovery rates and evaluates business opportunities.
• Partners and interfaces with sales department (new, rental, and used) personnel to coordinate and assist in the sales effort.
• Safeguards a balance between customer, warranty, and internal revenue.
• Collaborates with Corporate Warranty Department to ensure proper adherence to the warranty process and recovery of warranty dollars.
• Ensures target gross and net operating profits are achieved by each department in assigned region.
• Affords assistance with onboarding of additional lines of equipment or changes in present lines.
• Evaluates performance and expenses of each manager.
• Budgets and makes recommendations regarding manager compensation.
• Maintains monitoring of regional performance through Power BI, CDK, and other available management tools.
• Participates in industry related functions as necessary.

Additional Overview

• Assists Vice President of Product Support in all planning discussions and execution within region.
• Identifies and develops all customers in the Roads and Aggregate area of responsibility.
• Builds relationships with both internal and external customers in territory.
• Attends manufacturer support training classes and industry association functions.
• Supports internal training classes as needed.

Qualifications

• Minimum Education: High School Diploma, Preferred a Four-year college or Two-year technical degree.
• Minimum Experience: 5-year minimum Heavy Equipment Management / Product Support role.
• Must be Proficient in Microsoft Office products (Power Point, Excel & Word).
• Must have dealer Parts and Service operations experience.

Benefits

• HealthVision
• Dental
• 401K with Company Match
• Supplemental Life
• PTO accruing on start date
• Sick Time
• Bereavement
• Short Term and Long Term Disability
• EAP Program
• Training and Advancement Opportunities