Regional Outreach Manager

Position Summary

The Regional Outreach Manager leads and coordinates a countywide, multi-agency outreach system designed to engage individuals experiencing unsheltered homelessness and move them toward housing. This role sits at the intersection of frontline outreach and systems leadership, with a primary responsibility for system alignment, not just program operations.

Key Responsibilities

• Lead the coordination of multi-disciplinary outreach efforts across Maricopa County

• Design and facilitate results-driven convenings that move partners from discussion to decisions, shared commitments, and measurable action

• Establish clear geographic and functional alignment across outreach teams

• Serve as a connector between street outreach, shelter, coordinated entry, and housing pathways

• Convene regular outreach coordination spaces that drive decisions, not just discussion

• Recruit, hire, and develop outreach staff, prioritizing candidates with lived experience and frontline expertise

• Build a culture of accountability, innovation, and continuous learning

• Ensure staff are equipped to navigate complex client needs with dignity and effectiveness

• Use data to identify high-need areas and deploy outreach resources strategically

• Develop and maintain dashboards to track outreach performance and system outcomes

• Identify system bottlenecks (referrals, placements, engagement gaps) and design solutions

• Implement continuous quality improvement processes across teams and partnerships

• Build and sustain partnerships with outreach providers, healthcare systems, behavioral health, municipalities, and community organizations

• Establish community-based outreach hubs across the county

• Gather and elevate feedback from people experiencing homelessness to inform system design

• Represent Keys to Change in public and cross-sector spaces as a leader in outreach coordination

• Ensure alignment with funding requirements, contracts, and regulatory standards

• Partner with finance and leadership teams on reporting, audits, and performance expectations

• Maintain strong operational systems to support scale, consistency, and impact

Experience Ideal Qualifications

• Minimum 4 years of experience in social services, with a focus on homeless outreach, housing services, or related fields

• At least 2 years of supervisory experience, with a track record of effective team leadership in complex, collaborative environments

• Experience using Homeless Management Information Systems (HMIS) and applying data to drive outreach and service outcomes

• Hold valid fingerprint clearance card

Core Competencies

• Deep understanding of homelessness as both a human experience and a systems failure

• Strong grounding in racial equity, social justice, and systemic analysis

• Ability to convene, align, and lead diverse groups toward shared outcomes

• Skilled in navigating ambiguity, conflict, and competing priorities

• Strong communication skills across frontline staff, executives, and community members

• Lived & frontline experience (highly valued)

• Direct frontline outreach experience highly preferred

What It Takes To Succeed

• You see the system and the person in front of you

• You don’t accept “that’s just how it is”

• You can hold tension and discomfort in decision making without rushing to easy answers

• You build trust in rooms where trust doesn’t come easy

• You move people from conversation to action

• You understand that coordination is not about control, it’s about alignment