Regional Program Manager

About the role

The main responsibilities of this role include developing expertise within a particular geographical region, forming deep community relationships, and managing food distribution programs to provide ongoing nutritious food access for low-income individuals and families.

Responsibilities

• Partner Relationship Management & Program Oversight
  Act as the primary relationship holder for a regional portfolio of Second Harvest programs and non-profit agency partners.
  Manage coordinated logistics between internal and external teams to equitably and effectively serve your region.
  Retain and manage all relationship records for partners, volunteers, and clients.
  Coordinate inventory streams unique to each agency partner and Second Harvest grocery program.
  Provide concise and effective verbal and written communication about pertinent policies, procedures, and changes to internal and community stakeholders.
  Connect partners with additional Second Harvest services and resources available to them (e.g., infrastructure grants, policy agenda, CalFresh training).

• Regional Strategy & Community Engagement
  Act as the subject matter expert and liaison for your assigned region.
  Develop and sustain community relationships to support hunger relief efforts and to address root causes of poverty.
  Collaborate with internal and community stakeholders to conduct regional and community analyses and site assessments for new partnerships.
  Leverage knowledge of regional needs, services, and assets to close gaps and support long-term solutions.
  Identify opportunities to expand or optimize partner agencies and oversee recommendations for any programmatic, logistical, and infrastructure changes.
  Serve as ambassador of Second Harvest and represent us at community conversations, events, and initiatives in your region.
  Plan and host partner gatherings to build collaborative networks, facilitate meaningful conversations, share best practices, and communicate updates.

• Client & Volunteer Experience
  Uphold high standards of service with clients, volunteers, and partners.
  Oversee the recruitment, training, and retention of long-term volunteers and site leaders at Second Harvest grocery distribution sites.
  Implement and ensure proper client registration and attendance tracking at Second Harvest grocery distributions.
  Collect and respond to client and volunteer feedback, escalating as appropriate to Programs Leadership, and finding solutions.
  Identify opportunities to collaborate with Program Coordinators to deliver a high-quality client and volunteer experience.
  Create succession plans for site leaders and other key volunteer roles.
  Ensure program participants and community members are treated with cultural humility and respect.

• Compliance & Data Management
  Ensure partnership agreements are upheld and that Second Harvest policies are met.
  Oversee scheduling and implementation of partner monitor visits and required training and documentation for partner portfolio.
  Ensure accountability of timely and accurate partner reporting for ongoing services, food allocation adjustments, and grant opportunities.
  Oversee any suspension or inactivation processes according to regional needs and Second Harvest policies.

• Program Improvement & Special Projects
  Initiate and participate in projects and workgroups that improve community impact and align with organizational objectives.
  Identify and apply best practices to strengthen service delivery and increase program efficiency.
  Collaborate cross-functionally to refine workflows, systems, and service strategies.
  Proactively identify recommendations and solutions to partner and Second Harvest site challenges related to transportation, storage, client flow, and food distribution.
  Additional duties as assigned.

Qualifications

• 3-5 years of relevant experience in nonprofit, public health, community organizing, or social services.
• Communicates effectively, defines clear handoffs, follows through on commitments, and solves problems with flexibility and good judgment across departments.
• Effectively plans and prioritizes between multiple tasks and objectives to complete competing deliverables on time.
• Bridges a service-oriented, person-centered approach to all interactions.
• Strong aptitude for Microsoft Suite (Word, Excel, Outlook, PowerPoint) and relationship management and/or enterprise resource systems.
• Takes initiative, works independently, and consistently delivers on commitments and is dependable in maintaining assigned work hours.
• Builds effective relationships with individuals from a wide range of socioeconomic and cultural backgrounds.
• Valid California driver's license with a clean DMV record; ability to travel frequently within the assigned region and work in the field approximately 30-50% of the time.

Requirements

• Preferred fluency in another language, such as Spanish, Vietnamese, or Chinese, both.