Regional Ops System Manager
The Regional Operations Systems Manager role is an On-site position based in Manhattan, required for DHL Supply Chain. The salary range is $85,000 - $150,000. DHL Supply Chain offers benefits including medical, dental, vision, prescription, discounted stock purchase, general bonus plan, and generous PTO policy.
Responsibilities
System Configuration: Set up parameters, define workflows, and create rules for inventory management using Manhattan, Blue Yonder, and SAP systems.
Technical Support: Provide support to the DHL site team and customers, develop and execute test scenarios, and lead user acceptance testing (UAT).
System Integration: Ensure seamless data flow between systems and transportation management systems (TMS) through integrations with Dematic, applications, robotics, order management systems, and execution software.
System Maintenance: Identify and resolve system issues, coordinate upgrades, and ensure the system is functioning as expected.
Propose Enhancements: Propose and ensure adherence to Service Level Agreements (SLAs).
Validation and Reporting: Validate the system and update subsequent documents following the change management process. Create customized solutions like ad-hoc reporting solutions and BI Publisher reports to provide actionable insights for operations and VP leadership.
User Training: Develop and deliver training materials for warehouse management system (WMS) training classes, and provide ongoing support to users.
Data Analysis: Analyze system data to identify trends, optimize inventory levels, and improve overall warehouse efficiency.
Customer Collaboration: Collaborate with customers to capture and deliver operational requirements, setting new standards for efficiency and innovation.
Team Development: Build and develop a team of on-site Superusers to drive operational excellence through seamless system utilization and maintain efficient coverage on the systems team between multiple sites.
Travel: Travel for on-site support as needed, up to 50% of the year.
Requirements
Bachelor's degree in IT or a similar field, preferred.
5+ years of experience in supply chain, distribution, or related fields.
Experience leading systems implementations and managing projects.
Qualifications
Business Casual Environment
Excellent Affordable Insurance Benefits (including health, dental, vision, and life)
401K Plan
Paid Vacation and Holidays
Skills
Warehouse Management Systems
Systems Implementation
Project Management
Technical Support
System Integration
Data Analysis
Customer Collaboration
Team Leadership
Benefits
Medical
Dental
Vision
Prescription
Discounted Stock Purchase
General Bonus Plan
Generous PTO Policy
Schedule
Full-time, with up to 50% travel.