Regional Operations Manager
About the role
Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. Our team of more than 700 employees serves over 175,000 apartment homes each night. We're looking for an experienced operations leader to lead and manage multiple District Managers across an assigned region. You will be responsible for developing your managers, maintaining dependable service, strengthening client relationships, and driving operational performance throughout the region. As CCS grows, this role offers the opportunity to build leadership teams and take on broader responsibility within a founder-led company. Our hiring process includes an onsite work preview so you can experience evening operations, understand the field environment, and discuss travel and leadership expectations before accepting an offer.
Responsibilities
- Lead and develop District Managers: lead, coach, and hold multiple District Managers accountable for performance across the entire region; hire and onboard District Managers, establish clear expectations, and evaluate their progress; conduct regular individual check-ins and field visits to identify challenges and provide practical coaching; address performance issues promptly and develop future leaders for advancement; help managers build dependable teams through effective recruiting, training, communication, and employee retention.
- Own regional service performance: ensure every district