Regional Operations Support Specialist

Major Areas of Accountability

• Regional responsibility for receiving and ensure processing of benefit investigations, customer orders, shipping, invoicing, collections, as well as fielding and directing customer inquiries. This includes direct customer orders, bill only orders, as well as trunk stock and sample requests.
• Aid in the creation and updating of Customer Operations Department COD Standard Operating Procedures (SOPs) in the Employee Handbook & Operations Guide.
• Process and coordinate the submission of new accounts including online and paperwork submissions via Greenlight Medical, MedApproved, direct PDF forms, etc., in coordination with Sales Representatives and the Regional Directors.
• Oversee the product inventory in their region and ensure an adequate supply of product is always on hand to support sales operations.
• Ensure all daily and monthly reports are disseminated for orders, sales and Benefit Investigations (BIs).
• Collect product and process feedback from the Region and implement processes and systems to better help our U.S. operations
• Educate the sales force on proper inventory management and product handling to be compliant with the FDA
• Train the sales team in the region on administrative tasks
• Be the first line of escalation for the sales team

Basic Qualifications

• Bachelor's degree from an accredited college or university
• 3+ years of work experience
• Strong communication and process enforcement skills
• Superior organization: ability to prioritize, plan and adhere to deadlines
• Ability to work in an intense, fast paced, matrixed, multinational work environment
• Team player capable of working effectively with variety of departments
• Self-motivation, ability to work with limited supervision
• Strategic, analytical approach and thorough understanding of sales and inventory management
• Effective communication and strong interpersonal skills

Pay

The pay range for this position is $40,000 - $50,000 annually.

Schedule

The schedule for this position is Monday through Friday, 8:00 AM - 5:00 PM.