Regional Operations Support Specialist

About the role

The Regional Operations Support Specialist is a key support role within the regional operations team, working closely with the Regional Director of Operations to drive operational excellence across multiple senior living communities. This position plays a vital role in implementing company initiatives, ensuring consistent application of best practices, and providing direct support and guidance to community Executive Directors and their teams.

Responsibilities

• Operational Support & Implementation
• Assist the Regional Director of Operations in the development and implementation of regional operational strategies and initiatives.
• Serve as a point of contact and resource for Executive Directors and community leadership teams on operational matters.
• Support the rollout and adoption of new company programs, policies, and procedures at the community level.
• Develop and deliver training and support to community teams on operational best practices.
• Aid in the development and dissemination of operational reports and performance metrics.
• Performance Monitoring & Analysis
• Track and analyze key performance indicators (KPIs) related to resident care, occupancy, financial performance, and regulatory compliance at the community level.
• Identify trends, challenges, and opportunities for improvement within the region.
• Assist the Regional Director of Operations in developing action plans to address performance gaps.
• Support communities in the development and implementation of performance improvement plans.
• Quality Assurance & Compliance Support
• Support communities in maintaining compliance with federal, state, and local regulations and licensing requirements.
• Aid in the preparation for and response to regulatory surveys.
• Support the implementation of quality assurance programs and initiatives.
• Conduct on-site operational reviews and provide feedback to community leadership.
• Resident & Family Experience
• Champion a resident-centered approach to care and services across the region.
• Support communities in implementing strategies to enhance resident and family satisfaction.
• Aid in the resolution of complex resident and family concerns, escalating to the Regional Director of Operations as needed.
• Promote a positive and welcoming environment within each community.
• Team Collaboration & Communication
• Foster strong working relationships with Executive Directors, community leadership teams, and regional support staff.
• Facilitate effective communication and information sharing across the region.
• Participate in regional meetings and provide updates on operational initiatives and performance.
• Collaborate with other regional support functions (e.g., clinical, sales, marketing) to ensure alignment and support for community operations.
• Project Management
• Manage and support regional operational projects as assigned by the Regional Director of Operations.
• Develop project plans, track progress, and ensure timely completion of deliverables.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• 5-8 years of progressive experience in senior living operations, with experience in a leadership or support role at the community or regional level.
• Strong understanding of senior living operations, regulations, and best practices.
• Proven ability to analyze data and identify trends and opportunities for improvement.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in relevant software and technology.
• Willingness to travel within the assigned region on a regular basis.

Benefits

We offer a comprehensive benefits package including health coverage, PTO and vacation, financial wellness, retirement planning, and support when you need it through our Employee Assistance Plan (EAP).