Operations Support Specialist

Draftomat is looking for an Operations Support Specialist to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration. You will coordinate day-to-day workflows, records, schedules, and cross-team follow-up while working with the teams responsible for this area.

Responsibilities

• Coordinate day-to-day tasks, schedules, handoffs, records, and status updates supporting customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across customer scheduling and service operations.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Position Details

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate

Pay

$61,000 - $69,000 per year