Operations Support Specialist

We need to output only HTML fragment with sections as per rules. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, job title not needed. We have content: - About the role? There's a paragraph: "Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other." That's about company, could be "About the role"? Actually "About the role" maybe not; but we have "Position Summary" after that: "Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team." That's a summary. Could be "About the role" heading. We also have "Reporting Relationship: Operations Manager Location: Webster City, Iowa". That's metadata; we can fold into a short

maybe. Pay Range: "$23.39 - $35.24 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)" That's pay info, we can include Pay section. Schedule: Not mentioned explicitly. No schedule info. So we should not create Schedule section. Benefits: There's "Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance." That's benefits. So Benefits section. Responsibilities: There's "Essential Functions" list: bullet points (though not bullet but sentences). Also "Additional Responsibilities". So we can combine into Responsibilities section with

• . Requirements: "What Is Required" list: High School Diploma or equivalent. Minimum of 3 years of customer service, utility industry and/or scheduling experience. Qualifications: Could be "What Is Desired" list: Proficient knowledge of Microsoft Office programs. Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member. Independent, well-organized, self-starter and able to adapt to change. Ability to develop and implement work processes which contribute to increased efficiency. Ability to work independently as well as in a team environment. Outstanding verbal and written communication skills. Ability to accurately resolve customer complaints in a diplomatic and professional manner. Ability to handle and prioritize multiple projects. Strong interpersonal skills, ability to expertly work with customers and individuals across the organization. Ability to understand and use continuous improvement tools and concepts. Skills: Could be overlapping with Qualifications; but we can treat "What Is Desired" as Skills or Qualifications. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have: - About the role: we have Position Summary and company description. Could be "About the role". We'll include. - Responsibilities: Essential Functions + Additional Responsibilities. - Requirements: What Is Required. - Qualifications: maybe we could treat "What Is Desired" as Qualifications. Or Skills. Since they are more like desired qualifications/skills. We could split: Qualifications: maybe education/experience? But we already have Requirements for that. Qualifications could be "Proficient knowledge of Microsoft Office programs." etc. But we can also put them under Skills. The instruction says prefer a few substantive sections over many thin ones. So we might combine Qualifications and Skills into one section, maybe "Qualifications" covering both desired qualifications and skills. Or we could have both Qualifications and Skills if content is substantive enough. Let's see: The "What Is Desired" list includes many items: proficiency, ability to work fast-paced, independent, self-starter, adapt to change, develop work processes, work independently/team, outstanding communication, resolve complaints, handle multiple projects, interpersonal skills, understand continuous improvement. Those are skills and qualifications. Could be placed under "Skills". But we also have "Requirements" which is education/experience. So we could have: - About the role (summary) - Responsibilities - Requirements - Skills (or Qualifications) - Benefits - Pay We should not include Schedule (no info). Also not include Qualifications if we merge into Skills. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can rephrase? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. That suggests we should not omit details, but we can rephrase? Probably we should keep the details as is, maybe using same wording but in list format. We need to output only HTML fragment, no markdown fences. Let's craft:

  About the role

  Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other. Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team. Reporting Relationship: Operations Manager. Location: Webster City, Iowa.

  But we need to avoid repeating job title; fine. We need to include all substantive info: The position summary sentence, plus maybe the reporting relationship and location. We'll include them in the About the role paragraph. Now Responsibilities: We'll list essential functions and additional responsibilities. Essential Functions list: - Schedule daily work for service and operational employees and/or crews through scheduling tools. - Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating). - Support meter issue investigations, processing meter changes and equipment orders. - Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services. - Assist in tracking contract deposits and refunds for customer construction. - Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems. - Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies and provide support to Supervisor for building maintenance. - Exercise appropriate level of independent judgment on Company proprietary and confidential matters. - Work with customers on a daily basis to help resolve their service issues. Additional Responsibilities: - Promote culture of safety, compliance, collaboration and continuous improvement. - Support and manage special projects that may be assigned. - Provide support to other areas of the Company as requested or assigned. We'll combine into one
  with all items. Now Requirements: "What Is Required" - High School Diploma or equivalent. - Minimum of 3 years of customer service, utility industry and/or scheduling experience. Now Skills: "What Is Desired" list. We'll list each as
  • . Now Benefits: list benefits. We need to capture the benefits sentence: "Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance." We can break into list items for clarity but must preserve all detail. Could keep as a paragraph but better as list. Now Pay: we have pay range. We'll include

    Pay

    Pay Range: $23.39 - $35.24 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

    We should not include Schedule. Now ensure we don't include boilerplate like EEO, etc. We removed. Now output only HTML fragment. Let's craft final HTML. Check for any missing info: The description also includes "This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply." That's boilerplate; we should remove. Also "About our Company:" paragraph after benefits? Actually after benefits there is "About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas)." This is more company info; could be included in About the role? Already we have some company description. Might be redundant but we should preserve all substantive info. However we already included some company description in About the role. The "About our Company:" adds more details: based in Rapid City, SD, over 3000 employees, serve 1.3 million customers across eight states. We should include that info somewhere, maybe in About the role section as well. We need to preserve all substantive info; we can't omit that. So we should incorporate that into About the role paragraph. Thus About the role will include: - Initial paragraph about people powered etc. - Position summary sentence. - Reporting relationship and location. - Additional company details: Based in Rapid City, South Dakota, over 3000 employees, serve 1.3 million natural gas and electric utility customers across eight states (list states). We'll combine. Now ensure we don't repeat info unnecessarily but it's okay. Now check for any other info: "Enjoy our Comprehensive Benefits Package!" we already captured benefits. Also "Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US." That's boilerplate/legal; we should remove as per instructions: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we drop that. Also "We are an equal opportunity employer..." remove. Also "If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information." remove. Now final HTML. Let's construct. We'll need to ensure proper nesting. We'll output:

    About the role

    Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and