Regional Operations Support Specialist
Kerecis · Arlington, VA · Yesterday
DistributionFull-time
Major Areas of Accountability
- Receive and ensure processing of benefit investigations, customer orders, shipping, invoicing, collections, as well as fielding and directing customer inquiries.
- Assist with the creation and updating of Customer Operations Department COD Standard Operating Procedures (SOPs) in the Employee Handbook & Operations Guide.
- Process and coordinate the submission of new accounts including online and paperwork submissions via Greenlight Medical, MedApproved, direct PDF forms, etc., in coordination with Sales Representatives and the Regional Directors.
- Oversee the product inventory in their region and ensure an adequate supply of product is always on hand to support sales operations.
- Ensure all daily and monthly reports are disseminated for orders, sales and Benefit Investigations (BIs).
- Collect product and process feedback from the Region and implement processes and systems to better help our U.S. operations.
- Train the sales team in the region on administrative tasks.
- Perform other duties assigned by management.
Qualifications
- Bachelor's degree from an accredited college or university
- 3+ years of work experience
- Strong communication and process enforcement skills
- Superior organization: ability to prioritize, plan and adhere to deadlines
- Able to work in an intense, fast paced, matrixed, multinational work environment
- Team player capable of working effectively with variety of departments
- Self-motivation, ability to work with limited supervision
- Strategic, analytical approach and thorough understanding of sales and inventory management
- Effective communication and strong interpersonal skills
Pay
Not specified
Schedule
Full-time
Benefits
Not specified
Skills
Not specified
Benefits
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Pay
Not specified
Schedule
Not specified
Benefits
Not specified