Regional Operations Specialist

POSITION SUMMARY

The Regional Operations Specialist supports operational performance across a portfolio of communities. Key responsibilities include:

• Occupancy, Leasing & Sales Performance
• Affordable Housing & Compliance Support
• Operational Site Support
• Reporting & Communication

KNOWLEDGE/SKILLS/ABILITIES

• Understanding of multifamily housing operations
• Leasing, occupancy management, resident relations
• Customer service, communication, interpersonal skills
• Organizational skills, attention to detail
• Property management software proficiency
• Microsoft Office Suite proficiency
• Ability to work independently and collaborate
• Flexibility in scheduling and travel

ESSENTIAL JOB FUNCTIONS

• Occupancy, Leasing & Sales Performance
• Affordable Housing & Compliance Support
• Operational Site Support
• Reporting & Communication

Specific Education or Experience

• Minimum one (1) year of multifamily housing experience
• Experience in leasing, occupancy management, resident services, property operations, or affordable housing
• Strong customer service, communication, and organizational skills
• Proficiency in Microsoft Office Suite and property management software
• Valid driver's license and reliable transportation
• Two (2) or more years of multifamily housing experience preferred
• Affordable housing experience including LIHTC, HUD, HOME, Section 8, or layered financing programs preferred
• Experience supporting or completing recertifications preferred
• Previous experience supporting multiple communities or serving in a regional, floating, or interim support role preferred
• Proven success driving occupancy growth, leasing performance, or operational improvement initiatives preferred
• Experience supporting lease-ups, stabilization efforts, onboarding, or turnaround projects preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent sitting, standing, walking
• Regularly required to talk or hear
• Frequently required to use hands or fingers to handle or feel objects, tools or controls
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl
• Occasionally lift and/or move up to 25 pounds
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus
• Noise level in the work environment is usually moderate
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary

TRAVEL REQUIREMENTS

• Frequent travel required based on business needs, up to 75-100%
• Overnight and multi-day travel assignments may be required

SCHEDULE

• Schedule flexibility is required to support operational and community needs