Regional Operations Director - Southeast

Essential Responsibilities

• Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication.
• Drive change: Trust-based partnerships with Providers, Clinical Leadership, Office Managers to lead change, enable adoption of best practices and ensure successful implementation of new initiatives across the region.
• Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems.
• Oversee design and construction of new units and unit expansions/renovations.
• Oversee the transitional process of new acquisitions either within or outside the division or the region.
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums.
• Field engagement, maintain strong and consistent field presence, building meaningful relationships with practices and stay closely in sync to support and grow the practices.
• Understand and follow SGA Dental Partners patient and employment policies and procedures.

Financial Management

• Formulate regional budget of overall operational expenses in accordance with SGA Dental Partners policies.
• Review, authorize, and monitor expenditure reports in accordance with company policy and procedure.
• Prepare and submit exceptions to budgetary compliance.
• Provide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards.
• Review payroll reports for compliance to company and regulatory agency policies.
• Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for region.

Risk Management/Quality Assurance Compliance

• Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements.
• Coordinate internal audit visits, data collection, and reporting per company policy.
• Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audits.
• Ensure compliance with state Worker Compensation and OSHA safety training requirements.
• Oversee quality assurance activities (timely reporting, follow-up, distribution).
• Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies).

Teammate Management

• Ensure that management staff understand basic wage and hour laws, federal, state, and local laws and regulations.
• Plan, organize, and supervise all support staff to ensure high-quality, cost-effective patient care.
• Oversee execution of special operations projects, including new initiative rollouts, systems integration, and clinic level training and onboarding.
• Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines.
• Conduct regular staff meetings with Office Managers or other program facilitators as necessary.
• Assumes and executes additional responsibilities as assigned.