Regional Operations Director - Southeast

About the role

SGA Dental Partners is growing and seeks a Regional Operations Director to lead their specialty region in the Southeast. The role is hybrid/remote, requiring frequent travel for in-person leadership engagement.

Responsibilities

• Maintain a liaison relationship with the corporate office through meetings and communication.
• Drive change by partnering with providers, clinical leadership, and office managers to lead change, adopt best practices, and implement new initiatives.
• Ensure prompt corrective action is taken with focus on cost, safety, and patient care.
• Oversee design and construction of new units and unit expansions/renovations.
• Oversee the transitional process of new acquisitions within or outside the division or region.
• Develop and maintain open lines of communication with administrators and staff through meetings or written memos.
• Field engage, maintain strong presence, and build meaningful relationships with practices.
• Understand and follow SGA Dental Partners policies and procedures.
• Manage financial aspects, formulate regional budgets, and ensure compliance with financial standards.
• Ensure compliance with state and federal regulations for patient care and services (Medicare or other governing agencies).
• Oversee quality assurance activities, coordinate internal audits, and ensure compliance with worker compensation and OSHA safety training requirements.
• Manage teammates, including hiring, promotions, performance evaluations, salary increases, and disciplinary actions.
• Execute special operations projects, including new initiative rollouts, systems integration, and clinic-level training and onboarding.
• Ensure compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies).

Requirements

Excellent relationship-building and influencing skills with an ability to collaborate cross-functionally. Demonstrable experience creating a strategic plan, managing priorities and deadlines, and adapting quickly to changing priorities. Strong work ethic, excellent verbal and written communication skills, and proven ability to handle multiple tasks and work independently or as part of a team. Must have a Bachelor’s degree in business or a relevant field, and 3-5 years of multi-unit healthcare experience or consulting background.

Qualifications

Strong executor with a strategic mindset, excellent troubleshooting and problem-solving abilities, and proficiency with Microsoft Office Suite or related software.

Skills

• Excellent relationship-building and influencing skills
• Demonstrable experience creating a strategic plan
• Collaboration cross-functionally
• Adaptability and quick response to changes
• Strong work ethic
• Excellent verbal and written communication skills
• Proven ability to build effective relationships with internal and external stakeholders
• Ability to handle multiple tasks
• Willingness to travel as needed
• Ability to react under pressure and make decisions in ambiguous situations
• Excellent time management skills
• Proficiency with Microsoft Office Suite or related software