Regional Operations Director - Southeast

Essential Responsibilities

• Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication.
• Drive change: Trust-based partnerships with Providers, Clinical Leadership, Office Managers to lead change, enable adoption of best practices and ensure successful implementation of new initiatives across the region.
• Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems.
• Oversee design and construction of new units and unit expansions/renovations.
• Oversee the transitional process of new acquisitions either within or outside the division or the region.
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums.
• Field engagement, maintain strong and consistent field presence, building meaningful relationships with practices and stay closely in sync to support and grow the practices.

Risk Management/Quality Assurance Compliance

• Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements.
• Coordinate internal audit visits, data collection, and reporting per company policy.
• Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audits.
• Ensure compliance with state Worker Compensation and OSHA safety training requirements.
• Oversee quality assurance activities (timely reporting, follow-up, distribution).
• Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies).

Teammate Management

• Ensure that management staff understand basic wage and hour laws, federal, state, and local laws and regulations.
• Plan, organize, and supervise all support staff to ensure high-quality, cost-effective patient care.
• Oversee execution of special operations projects, including new initiative rollouts, systems integration, and clinic level training and onboarding.
• Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines.
• Ensure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc.
• Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals.
• Conduct regular staff meetings with Office Managers or other program facilitators as necessary.

Knowledge/Skills/Abilities

• Excellent relationship-building and influencing skills with an ability to collaborate cross-functionally.
• Demonstrable experience creating a strategic plan, managing priorities and deadlines, and adapting quickly to changing priorities.
• Possess a strong work ethic, communicating in a timely manner with patients, and had a high interest to learn and exceed expectations in a growing business.
• Strong executor with a strategic mindset.
• Demonstrated excellence in troubleshooting and problem-solving.
• Excellent verbal and written communication skills.
• Proven ability to build effective relationships with internal and external stakeholders.
• Demonstrated ability to handle multiple tasks and ability to work both independently and as part of a team.
• Willingness and ability to travel as needed.
• Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Education/Experience

• Bachelor’s degree in business or a relevant field is required, an advanced degree is a plus.
• 3-5 years of multi-unit healthcare experience, or consulting background.