Regional Member Service Representative I

AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.

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About the role

Join AmeriCU Credit Union as a valued member of our team. We are seeking enthusiastic professionals who are committed to providing exceptional service to our members and contributing to our mission of helping our members achieve their financial goals.

Responsibilities

• Provide high-quality customer service to members through phone, email, and in-person interactions.
• Manage member accounts, including account maintenance, transactions, and inquiries.
• Develop and maintain positive relationships with members to build loyalty and trust.
• Adhere to regulatory requirements and maintain compliance with credit union policies and procedures.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.

Qualifications

• Experience in a customer service or financial field preferred.
• Knowledge of credit union operations and services.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Attention to detail and ability to manage multiple tasks simultaneously.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer match.
• Flexible work schedule.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours vary based on department needs.