Member Service Representative I

About the role

As a Member Service Representative I, you will be responsible for providing exceptional customer service to members through phone, email, and in-person interactions. You will assist members with account inquiries, transfers, and other financial transactions.

Responsibilities

• Handle member inquiries via phone, email, and in-person.
• Process member account requests including transfers, payments, and balance inquiries.
• Ensure accurate and timely resolution of member issues.
• Provide educational assistance on financial products and services.
• Follow up with members to ensure satisfaction and gather feedback.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service role.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer skills, including proficiency with Microsoft Office applications.

Qualifications

• Experience in a financial services environment is preferred.
• Knowledge of credit union operations and policies is beneficial.

Skills

• Excellent interpersonal and problem-solving skills.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Attention to detail and accuracy in data entry and record keeping.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer match.
• Flexible work schedule.
• Professional development opportunities.

Pay

The pay range for this position is $15.00 - $18.00 per hour.

Schedule

This position offers flexible scheduling options to accommodate your needs.