Member Service Representative I

About the role

Are you looking to start your career at a place that cares about its employees and invests in you through continued training and education? Do you thrive on teamwork and want to experience professional satisfaction and growth at an insurance organization that's focused on Protecting Livelihoods and Future? Are you passionate about delivering excellent customer service? If so, this Member Service Representative opportunity may be a great fit for you!

Responsibilities

• Set up accounts for automatic payment withdrawals.
• Process daily incoming payments.
• Refer unpaid balances to a collection agency.
• Review outgoing refunds for accuracy.
• Respond to emails from agency force and other departments to answer questions related to policy billing.
• Review policies for reinstatement.
• Process returned payments.

Requirements

• A high school diploma or equivalent plus 2 years of relevant experience is required.
• 1-2 years of billing, account payable or receivable experience and an Associate's degree is preferred.
• Strong customer service skills are required, including solid verbal communication and business professional writing skills.
• Strong initiative and the ability to work independently, as you will be processing approximately 150 - 200 tasks per day.
• Maintain a positive, customer focused attitude at all times.
• Strong computer skills are required in order to quickly learn our multiple systems.
• Experience with Excel is preferred.
• Must be flexible and adaptive to a frequently changing work environment.
• Must enjoy working in a team environment and have a positive "can do-will do" attitude to do whatever is needed to get the job done.

Qualifications

• Must be able to work 8am-4:30pm Monday through Friday in-person from our office in Manhattan, KS.

Skills

• Customer service skills
• Verbal communication skills
• Business professional writing skills
• Computer skills, especially Excel
• Flexibility and adaptability
• Teamwork

Benefits

• Professional development opportunities
• Great benefits

Pay

• Details about pay are not specified in the job posting.

Schedule

• The schedule is 8am-4:30pm Monday through Friday.