Member Service Representative I
AmeriCU Credit Union · Fulton, NY · 1 mo ago
On-siteOTHRFull-time
AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.
Latest From AmeriCU
- News: Jul 09, 2026 - AmeriCU Credit Union Appoints Small Business Relationship Manager to Support Local Businesses
- Events: Jul 10, 2026 - Potsdam Summer Fest – Day 2
- Educational Resources: Jul 09, 2026 - A Guide to Student Loans and Financial Aid
About the role
Join AmeriCU Credit Union as a valued member of our team! We are seeking enthusiastic professionals who share our commitment to providing exceptional service and support to our members.
Responsibilities
- Provide high-quality customer service to members through phone, email, and in-person interactions.
- Manage member accounts, including account maintenance, inquiries, and problem resolution.
- Collaborate with other departments to ensure seamless member experiences.
- Stay updated on credit union policies and procedures to provide accurate and timely assistance.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Basic computer literacy, including proficiency with Microsoft Office applications.
Qualifications
- Bachelor's degree in a related field preferred, or equivalent combination of education and experience.
- Minimum of 2 years of relevant customer service experience.
- Experience in a financial services environment is a plus.
Skills
- Customer service orientation.
- Problem-solving abilities.
- Attention to detail.
- Effective verbal and written communication skills.
Benefits
- Comprehensive health insurance coverage.
- Retirement savings plan with employer match.
- Flexible work schedule.
- Professional development opportunities.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
Hours vary based on department needs, but typically include a mix of weekdays and weekends.