Member Service Representative I

About the role

Imagine a role where your first job in finance becomes your next step, not your last stop. You like helping people. You're good with details. And you're ready for more than "just a job." As a Member Service Representative at Atlantic Federal Credit Union, you'll be the friendly face (and voice) people count on, while you quietly build a real career in financial services.

What's in it for you

• A clear career path – This is a launchpad into banking and financial services, with room to grow into leadership, lending, or other specialized roles.
• Paid training & real skills – You'll learn banking, digital tools, and problem-solving skills that make you marketable anywhere.
• Work that matters – We're a credit union, so you're helping people feel more confident about their money.
• Supportive team – You'll have leaders and coworkers who coach, encourage, and invest in your success.

Responsibilities

• Greet members and handle their everyday transactions, accurately and confidently
• Listen, ask questions, and connect members with the right accounts, loans, or digital tools
• Keep things running smoothly by balancing your cash drawer and following security and compliance standards
• Pitch in with daily branch operations like opening/closing and audit support
• Answer vital banking questions and deepen every relationship.

Benefits

• 11 paid holidays
• PTO
• Full medical and dental
• Robust employee assistance programs
• Generous 401(k)
• Stakeholders Financial Reward Program
• Comprehensive insurance
• Advancement opportunities
• Clothing allowance
• Competitive pay

Requirements

• 1–3 years' experience working with people
• Comfort in a fast-paced environment and a knack for solving problems
• Strong attention to detail and a commitment to getting it right
• Flexibility to travel to nearby branches as needed
• A high school diploma or equivalent