Member Service Representative I
About the role
This entry-level position serves as the liaison between members and Chugach by attending to their service requests and providing quality customer service. Customer service representatives field questions, concerns, and complaints from members; research problems, answer questions, and offer solutions.
Responsibilities
- Customer Service
- Process member service requests, such as connect and disconnect orders.
- Arrange for and receive deposits when necessary.
- Review, research, resolve, and provide answers to general account inquiries.
- Receive inquiries or complaints and seek resolution.
- Maintain customer information system by gathering and updating active member account information.
- Operate the switchboard and act as a receptionist to direct callers and visitors when needed.
- Consumer Accounting
- Receive and process payments.
- Review daily transactions and reconcile drawer and receipts accordingly.
- Research and complete general requests from members regarding payments, refunds, and capital credits.
- Receive requests for and process refunds to members.
- Billing
- Review, research, resolve, and provide answers to general billing inquiries, including billing adjustments and corrections.
- Receive and resolve general billing complaints and seek resolution.
- Metering and Field Support
- Process the meter reading and billing interface, review applicable reports, and initiate action as needed.
- Receive and resolve general meter reading or high bill complaints and seek resolution.
- Provide advice, counsel, and information to members regarding routine energy usage and conservation issues.
- Miscellaneous
- Complete special projects and tasks pertinent to customer service operations.
- Perform other job-related duties as assigned.
Requirements
Completion of a 35 net words per minute typing test is required before applying. Typing test link.
- A high school diploma or equivalent is required.
- Six months of experience requiring public contact and service is preferred.
Skills
- Knowledge of word processing software, email applications, and the internet.
- Knowledge of spreadsheet software is desirable.
- Knowledge of basic office technologies including calculators, copiers, fax machines, and telephones.
- Ability to effectively handle a high degree of public communication and contact, including face-to-face, over the phone, and electronically.
- Ability to type 35 words per minute and use a 10-key calculator with accuracy.
- Ability to communicate effectively with others.
- Ability to continually provide a service-oriented attitude toward members and co-workers.
- Ability to perform basic mathematical functions.
About the company
Chugach Electric Association is a member-owned cooperative, headquartered in Anchorage, Alaska. We provide reliable, affordable power to more than 92,000 members from Anchorage to the northern Kenai Peninsula, and from Whittier on Prince William Sound to Tyonek on the west side of Cook Inlet. We service over 113,000 locations with 3,782 miles of transmission and distribution lines.
Chugach has been operating for over 75 years and is known for stability, sustainability, and employee longevity. Our corporate vision is to responsibly develop energy to build a clean, sustainable future for Alaska. Our mission is to provide safe, reliable, and affordable electricity through superior service and sustainable practices.
Benefits
- Health Benefits (Available through IBEW with the Alaska Electrical Trust Fund)
- Medical & RX
- Dental
- Vision
- Financial Security
- 401K Plan
- Defined Benefit (Pension through IBEW)
- Dependent Flex Spending Account
- Life Insurance Benefits
- Basic Life Insurance paid for by Chugach Electric
- Supplemental Life Insurance
- Work, Life, Health
- 160 hours vacation for the first year
- 10 Paid Holidays + 3 Float Holidays
- Employee Assistance Program
- MetLife Will Preparation
Working Conditions
Work is conducted in a standard office environment. Some overtime may be required.